Security Systems Technical Lead

Work with Installation group, service group and dispatch to coordinate field resources to support work volumes and schedules of execution

Capable of operating systems to demonstrate equipment, commission new systems, analyze performance and identify malfunctions.

Consult with management and/or engineering personnel to resolve unusual problems in system operation, maintenance, and warranty work.

Advise management regarding customer satisfaction, product performance, installation techniques and standards as well as suggestions for product improvements.

Provide sales support to advance Convergint growth opportunities in our marketplace.

Identify potential project risks, communicate to appropriate parties and assist in the development and implementation of strategies to minimize impact and to control deviations from estimated costs and project deadlines.

Actively promote Convergint’s CSP program to our customers in conjunction with the service team and may perform quality assurance visits.

Using technical knowledge, skills and experience, mentor and train less experienced staff. Provides technical guidance to workers in testing, tuning, and adjusting equipment to obtain optimum operating performance. Provides performance feedback to management regarding technical team (Project and/or Service Specialists).

Executes all work in accordance with Provincial, local regulations, general best practices as well as company health and safety policies and procedures. Promote and enforce company health and safety policies and procedures. Review and sign all relevant safety paperwork.

Always acts as “our customer’s best service provider” thereby ensuring Convergint is the customer’s first choice for service.

Communicates with and works with the other team members consistently to improve overall operations of the Convergint Technology Center, and company.

Keeps up to date and informed on all company policies.

Always presents a professional image of Convergint in appearance and behaviour.

Performs other duties and responsibilities as requested or required.