Security Systems Solution Architect

Kastle is the nation’s leading provider of Managed Security Services.

Our customers depend on us every day and include the who’s who of commercial real estate, distinguished global retail brands, leading commercial enterprises and critical government facilities.

We are committed to providing a ‘Wow’ customer experience and we continually invest in the next big ideas to shape and transform our industry.

We are proud to say that our people are the industry’s best and we work hard to create a culture that provides a compelling career for talented individuals.

The Security Systems Solutions Architect (SSA) is a senior, customer-facing technical expert within Kastle's Product organization. The SSA leads technical discovery and solution validation on complex projects — including engagements involving new engineering, third-party products or integrations outside the Kastle product portfolio, or non-standard infrastructure — ensuring that scope is fully defined and technically sound before installation begins. The SSA is available to any project requiring deeper product or engineering expertise in customer-facing settings.

The SSA also develops the discovery standards, tools, and reference designs used across the sales and delivery organization; coaches Sales Engineers in advanced discovery; and partners with Product Management on requirements intake, alpha and beta programs, and roadmap input.

The position works closely with sales, the Presales Business Manager, sales engineering, project management, and the Integrations team, and is a key contributor to reducing change orders, rework, and schedule risk on complex installations.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Lead technical discovery on complex projects, with emphasis on engagements involving new product engineering, third-party products or integrations outside the Kastle product portfolio, or non-standard network environments.
• Participate directly in customer discovery and solutioning conversations on qualifying projects, identifying technical risks, gaps, and constraints as solutions are developed.
• Validate proposed scope for technical accuracy and completeness before contract award, including network architecture, integration requirements, infrastructure conditions, and site constraints.