Security Operations Center (SOC) Supervisor

• Operational supervision of all operators providing services and deliverables
• Support the creation of market, neighborhood, city, and location risk assessments
• Support operators with escalations
• Assist in collecting and reviewing metrics and reporting requirements
• Coordination efforts, including but not limited to: assisting in emergency response, tracking of critical equipment checks, distribution of emergency and non-emergency communications to Client personnel and key stakeholders

• Bachelor’s degree in a related field is required.
• Master’s degree in a related field is preferred.
• 3 - 5+ years of leading teams, projects, or functions within the security operations or SOC environments.
• Have an interest or direct experience in the following: Intelligence, Security Operations, Critical Incident Management or Corporate Security, Emergency Management
• Must be well-versed in current technologies and open-source search methodologies
• Must be a competent user of Microsoft Suite and Google Suite
• Must be willing to sign an NDA and maintain strict confidentiality
• Must be able to communicate effectively, both verbally and in writing
• Ability to maintain a professional demeanor during stressful situations
• Must be able to quickly adapt and excel in dynamic situations
• Demonstrated organizational and time management skills
• Successful client management experience
• A demonstrated history of effective conflict resolution skills
• Maintain composure in dealing with authorities, executives, clients, staff, and the public occasionally under conditions of urgency and in pressure situations
• Ability to attend training events and mandatory meetings that fall outside normal work hours
• Ability to work 8 to 12-hour shifts both days and nights

With or without reasonable accommodation, requires the physical and Mental capacity to Effectively perform all essential functions.

In addition to other demands, the demands of the job include:

• Undergoing and meet company standards for background and reference checks, and drug tests if required
• Exposure to sensitive and confidential information
• Regular computer usage
• Ability to handle multiple tasks concurrently
• Manual dexterity required for occasional reaching and lifting of small objects and operating office equipment
• Occasional reaching with hands and arms, stooping, kneeling, crouching and/or crawling
• Must be flexible with the ability to work evenings, odd hours, and weekends with little notice
• Frequent sitting and/or standing

• Protect the data and systems of Crisis24 and its stakeholders by adhering to policies, reporting incidents and potential problems, completing regular training, and identifying opportunities for improvement.

Crisis24 is dedicated to equal opportunity in employment.

We are committed to a work environment that celebrates diversity.

We do not discriminate against any individual based on race, color, sex, national origin, age, religion, marital or parental status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any factors protected by applicable laws.