Security Operations Center Operator Supervisor

The Supervisor is responsible for managing and leading a cross-functional team.

The Supervisor must assist in the development and production of intelligence-driven support products that assess risks and analyze data/information to mitigate vulnerabilities to Clients’ assets, operations, strategy, and brand reputation.

$55.61/hr

• Work rotating shifts to ensure 24/7 coverage for the SOC.
• Consolidate, produce, review, and approve criminal activity and incident reporting products for delivery to higher-level supervisors and Client leadership.
• Assess the threat environment and manage personnel and resources to maximize operational coverage while mitigating risk.
• Act as the subject matter expert and provide oversight on security-related technology systems, including, but not limited to, Video Surveillance Systems (VSS), Video Management Systems (VMS), Access Control Systems (ACS) and information management.
• Serve as an administrator for VSS and alarm monitoring/access control software in coordination with other SOC personnel.
• Provide oversight and assistance with access control, access card procedures, access control reports, and VSS investigations.
• Provide guidance and direction to cross-functional teams while maintaining operational standards in a high stress environment.
• Responsible for mentoring and training SOC Operators.
• Draft, develop, and update SOC SOPs, processes and systems to ensure vigilant and comprehensive video monitoring, incident detection, and incident management.
• Oversee SOC Operators to ensure vigilant and comprehensive video surveillance and proper dispatch of security personnel.
• Develop SOPs and automated systems to allow SOC Operators to provide proper oversight and guidance to security personnel during security events.