paradox
Security Operations Center Manager
Victra
Durham, USA
Full-time
Mid · 3+ years experience
Hybrid
Discovered Yesterday
Alarm.comOpenEyeSmart SafesServiceNowCapIndexAlertMedia
Free
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Role Overview
As the VSOC Manager at Victra, you will own the alert lifecycle across our physical security platforms.
About 1,000 alerts come in each week across alarm, safe, and video systems, and only a fraction represent real risk.
You will build the criteria that separate the two, so the field gets validated events ranked by urgency instead of raw system output.
Reporting to the Senior Manager of Asset Protection Operations, you will manage the exception, not the queue.
This is a build role, not an inherited queue: the VSOC function does not exist yet, and you will define how it operates.
You will build the criteria first and oversee the program as it matures, working alongside an offshore monitoring team of approximately 40 who execute against the standards you set.
You also lead the VSOC response when severe weather, civil unrest, or another catastrophic event disrupts the field.
Key Skills for This Role
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Full Job Posting
Victra Security Operations Center (VSOC) Manager
Location: Remote / Hybrid / In-Office Flexibility
ABOUT US
Victra is Verizon’s largest premium retailer in the United States. We thrive on collaboration, innovation, and performance. Our mission is to “Connect technology to life in a trustworthy, fun, and profitable way”. We work closely with Verizon and our brand partners to deliver exceptional product offerings, promotions, and campaigns that drive in-store traffic and revenue.
JOB DESCRIPTION
As the VSOC Manager at Victra, you will own the alert lifecycle across our physical security platforms. About 1,000 alerts come in each week across alarm, safe, and video systems, and only a fraction represent real risk. You will build the criteria that separate the two, so the field gets validated events ranked by urgency instead of raw system output.
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