Security Implementation Technician

The Security Implementation Technician's primary responsibility is to execute standardized deployments and upgrades across Logically's security infrastructure following documented procedures.

This role focuses on implementing firewall configurations, deploying endpoint security solutions (SentinelOne, Huntress), installing and configuring Linux-based log collectors for SIEM integration, and performing routine security infrastructure upgrades.

The Security Implementation Technician ensures zero-defect execution of security deployments while maintaining detailed documentation and adhering to company standards.

• Provide best in class customer service to Logically's customer base
• Adhere to company values while following best practices and operational procedures
• Manage the status of open tickets/projects and complete technical and operational tasks to address project deliverables efficiently and accurately
• Execute firewall builds and upgrades following documented procedures for SonicWall, Fortinet, and other network security platforms
• Deploy and configure endpoint security solutions including SentinelOne and Huntress across customer environments
• Install and configure Linux distribution log collectors for SIEM integration, ensuring proper syslog forwarding and data collection
• Perform standardized firewall configuration tasks including NAT policy setups, security rule additions, VPN configurations (client-based and site-to-site), and security service enablement
• Execute firmware upgrades and security patch deployments across network security infrastructure
• Install, configure, and maintain network security services, equipment, and devices according to established procedures
• Conduct basic validation testing post-deployment to verify proper functionality
• Document all implementation activities under standard company policies and procedures, including configuration baselines and deployment notes
• Contribute to customer-facing and internal documentation used for deployment procedures and knowledge base articles
• Maintain individual ticket queue to ensure timeliness and efficiency of deployment tasks
• Collaborate with engineering teams to escalate issues requiring non-standard solutions or troubleshooting beyond documented procedures
• Participate in training to develop technical skills across multiple security platforms and deployment methodologies
• Perform tier 1 support duties as needed to support departmental objectives
• Perform other administrative work and project tasks to support various department initiatives
• Job routinely requires lifting equipment weighing 15 pounds and may require occasional lifting equipment up to 50 pounds

• Associate's Degree or commensurate professional experience
• Preferred certification in Network+ and/or Security+
• 1-2 years of experience in a professional IT environment, preferably with exposure to security technologies
• Basic understanding of firewall policies, security standards, and network configurations
• Familiarity with Linux command line for basic system administration tasks
• Ability to follow detailed technical procedures with precision and consistency
• Willingness to work alternate shifts as required to support deployment schedules
• Ability to grasp new technical concepts quickly and stay current with security technologies
• Strong attention to detail and commitment to procedural discipline
• Ability to work in a team environment and demonstrate superior verbal and written communication skills
• Flexible and able to remain calm in times of stress while managing multiple priorities at one time
• Active listener with excellent oral and written communication skills
• Ability to communicate effectively with customers and various levels of management both verbally and in written form
• Team player mentality and willingness to share knowledge with others

Logically provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, gender identity, sexual orientation, and other protected classes.