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Key skills for this role
Conduct regular foot patrols throughout the store, entrances, exits, parking lot, and surrounding property to maintain a safe and secure environment.
Maintain a highly visible security presence to deter theft, shoplifting, vandalism, and unauthorized activity.
Monitor high-risk areas, merchandise, and customer activity while identifying potential security concerns.
Observe, document, and report suspicious behavior in accordance with company policies and legal requirements.
Support store management in maintaining a safe shopping environment for customers and associates.
Respond promptly to security incidents, disturbances, medical emergencies, and customer or employee concerns.
Assess situations calmly and contact emergency services when required.
Provide First Aid, CPR, or AED assistance until emergency responders arrive (where applicable).
Assist with evacuations, emergency procedures, and incident investigations while following company protocols.
Use conflict resolution and de-escalation techniques to manage challenging situations safely and professionally.
Complete accurate daily activity logs, incident reports, and occurrence reports in a timely manner.
Document observations, theft-related incidents, safety concerns, and actions taken with professionalism and attention to detail.
Preserve evidence and communicate relevant information to supervisors and store management.
Participate in shift handovers to ensure continuity of operations.
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Provide exceptional customer service while maintaining a professional and approachable security presence.
Assist customers with general inquiries and provide directions when needed.
Support store associates and management by responding to security concerns and maintaining a safe work environment.
Enforce store policies professionally while treating all customers and employees with respect.
Work collaboratively with store management, law enforcement, and emergency responders when required.
Monitor CCTV systems and report suspicious activity or security concerns.
Conduct routine inspections of entrances, exits, emergency exits, and high-risk areas.
Maintain accountability for company-issued equipment, radios, keys, and other security assets.
Report safety hazards, damaged equipment, and maintenance concerns promptly.
Follow all company policies, site procedures, and health and safety standards.
Ability to stand and walk for extended periods throughout the shift.
Comfortable working in a busy retail environment with continuous customer interaction.
Ability to patrol both indoors and outdoors, including parking lots and exterior areas.
Ability to respond quickly and professionally to emergencies and unexpected situations.
Shifts may include days, evenings, nights, weekends, statutory holidays, and peak retail seasons.
Maintain a professional, highly visible security presence throughout the store.
Complete patrols and assigned duties accurately and consistently.
Respond promptly and professionally to incidents, emergencies, and customer concerns.
Produce clear, accurate, and timely reports.
Demonstrate excellent customer service while supporting loss prevention and maintaining a safe shopping environment.
Follow company policies, site procedures, and health and safety standards at all times.
Why Join Guardteck
Growth Potential
We’re expanding quickly and promote from within. Those who step up and deliver have real opportunities to advance.
Learn & Develop
Gain hands on exposure across operations, including client relations, leadership, recruitment, compliance, and service delivery. Build practical skills that support long term growth.
Strong Team Environment
Be part of a team that communicates clearly, supports one another, and shows up ready to perform.
Purpose Driven Work
Our people keep communities safe and facilities running smoothly. In this role, you directly support the teams delivering essential services every day.
Recognition & Appreciation
We recognize initiative, reliability, and results. Hard work doesn’t go unnoticed, and wins are celebrated across the team.
If this opportunity excites you and you think you’d be a great fit, we’d love to hear from you.
Ready to be awesome? Apply today and help us build something special.
Guardteck is an equal opportunity employer. We value diversity and are committed to an inclusive workplace for all.
Verified company details for this employer are not available yet.
CAD 21-21 hourly / hour
Full-time
Entry
Onsite
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