Security Front Door-Service Desk Analyst

Boston Government Services, LLC. (BGS) has created this Evergreen Talent Pool post for gathering qualified candidates for a position relating to Security Front Door-Service Desk Analyst to support our clients in various locations across the US.

BGS is an engineering, technology, and security firm helping to advance missions of national importance for government programs, national laboratories, national security facilities, nuclear operations, and complex projects.

We support clients at every stage, from strategic planning and program management to the execution of engineering and technical activities.

We work to attract and retain the best talent because the best talent delivers the best results for our clients.

Our capabilities are based on our experience in complex, secure, and highly regulated environments.

We leverage our experience and capabilities to provide mission-driven solutions tuned to our client's mission needs and strategic direction.

Work that Matters.

People that Matter More.

At BGS, we believe meaningful work starts with great people.

We foster a culture built on respect, collaboration, and accountability—where employees are empowered to contribute ideas, grow professionally, and make an impact.

We care about our employees’ well-being through competitive benefits, clear expectations, and an environment that values both excellence and connection.

If you align with BGS’ company values and culture, we would love for you to explore opportunities to join our growing team by checking out the job description below!

The Security Front Door-Service Desk Analyst provides first-line information security and privacy support to client employees, contractors, and stakeholders.

This role handles security inquiries, triages tickets, routes requests, maintains knowledge base content, and escalates complex or policy-sensitive matters to appropriate Government or technical personnel.

• Provide information security and privacy support during core business hours.
• Intake, triage, route, and document security-related tickets and inquiries using approved Government systems.