breezy
Seasonal Customer Experience Associate
Boll & Branch
Summit, USA
Temporary, Seasonal
Entry
Hybrid
USD 22-22 hourly / hour
Discovered 1 weeks ago
ZendeskShopifyUSPSUPS
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Key Skills for This Role
ZendeskShopifyUSPSUPS
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What you'll do:
Engage with customers via email, phone, and chat to resolve a range of inquiries, from routine to complex, including order placement, inventory checks, order and delivery updates, and general questions
Foster exceptional customer relationships through unreasonable hospitality, anticipating individual needs and delivering personalized, engaging experiences that make every interaction feel thoughtful, warm, and memorable.
Manage post-order resolution by investigating lost or delayed shipments through USPS and UPS, processing returns to HQ, and delivering accurate reporting and visibility.
Gather and provide customer feedback to leadership, ensuring insights are shared with relevant teams, including Customer Insights and Marketing to drive meaningful improvements and enhance the overall customer experience
Monitor your own inbox, ensuring customer inquiries are handled and responded to promptly and professionally
Your goals:
Create memorable moments in Customer interactions that can't help but be shared
Manage personal customer satisfaction score through continuous relationship building
Inspire Trust and Loyalty - Build lasting relationships by being reliable, empathetic, and genuinely invested in the customer's happiness
Collaborate with your team to continually improve processes, and customer journeys
Demonstrate ownership by taking initiative autonomously to resolve issues and improve the customer experience
Stay current on product knowledge to drive sales, identify upsell opportunities, and advise customers based on their needs and our product offerings.
What you Bring:
Associates Degree preferred or equivalent experience
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