SDE Consultant - Cisco

We’re looking for a skilled and proactive Service Delivery Engineer to join our Managed Services team.

This is a senior technical role where you’ll take ownership of service performance, reliability, and continuous improvement across customer environments.

You’ll act as a key technical escalation point, working closely with customers, internal teams, and stakeholders to deliver high-quality managed services that exceed expectations.

This role blends deep technical expertise with strong communication and service management skills.

• Proactively monitor and optimise customer platforms to ensure performance, availability, and capacity targets are met
• Act as the final escalation point for complex incidents, providing advanced troubleshooting and resolution
• Collaborate with customers and internal teams to drive continuous service improvement
• Support onboarding and transition of new managed service customers, including setup of monitoring, connectivity, and management tools
• Review and manage network changes, ensuring compliance with logging, monitoring, and security standards
• Maintain accurate technical documentation, including diagrams and operational processes
• Work alongside Account Managers and Sales teams to scope and support new opportunities
• Provide technical leadership across problem management and complex change activities

• Strong 3rd Line / Infrastructure experience (3–5 years minimum)
• Experience in a Managed Services environment
• Expertise in networking technologies including: Juniper (Mist), Aruba, or Cisco (switching, routing, wireless) VLANs, DNS, DHCP, and certificate services Firewalls (Fortinet, Cisco, Palo Alto, Check Point)