Scheduling Support Specialist

Access protected health information only to the extent necessary to complete job duties and share information on a need-to-know basis.

Report any concerns regarding privacy policies and observed violations to the designated Privacy Officer.

Perform all related duties as needed and assigned.

Scheduling Support Specialist II

Perform all duties and responsibilities of Scheduling Support Specialist I with a high level of advanced proficiency.

Strong client service skills, both in person and over the phone.

Excellent verbal and written communication abilities, including proper grammar, vocabulary, spelling, and proofreading.

Flexible and adaptable to shifting priorities and needs.

Strong time management skills with the ability to handle multiple deadlines and projects efficiently.

Excellent organizational skills.

Proficient with computers: word processing, email communication, internet resourcing, spreadsheets, and EHR systems.

Ability to work independently and with minimal supervision while maintaining attention to detail.

Strong problem-solving and critical thinking skills.

Demonstrated knowledge and understanding of the social, health, educational, training, and cultural needs of the Alaska Native and American Indian community.

Continued employment is contingent upon completion of satisfactory state and federal fingerprint criminal background check.

CPR certified or ability to be certified within 30 days of hire.

High school diploma or GED.

Two (2) years of experience in a healthcare setting in clerical, front desk, administrative, or similar roles.

One (1) year Release of Information (ROI) experience and working knowledge of HIPAA.

Three (3) years of experience in a healthcare setting in clerical, front desk, administrative, or similar roles.

Two (2) years Release of Information (ROI) experience and working knowledge of HIPAA and 42 CFR Part 2.

Four (4) years of experience in a healthcare setting in clerical, front desk, administrative, or similar roles.

Two (2) years of Release of Information (ROI) experience in addition to working knowledge of 42 CFR Part 2 regulations and HIPAA.

Experience in a behavioral health setting and/or substance and alcohol abuse.

May require prolonged periods of sitting at a desk and consistently working on a computer with repetitive motion.

The need to occasionally move around the office to access filing cabinets, storage cabinets, and office equipment may be necessary.

Must be able to lift up to 25 pounds occasionally by utilizing proper lifting techniques and working in a safe manner.