Scheduling Specialist

Schedule Coordination

• Coordinates client and caregiver schedules by understanding care plans, service frequency, and volume of services, and filling open shifts with appropriate caregivers.
• Creates and modifies schedules in scheduling software in a timely manner, ensuring all schedules are accurate and up to date.
• Communicates weekly with clients and caregivers regarding service satisfaction, scheduling needs, and service delivery.
• Identifies and follows through on opportunities to provide services to new clients using positive and professional customer service techniques.
• Participates in staff meetings with the Supervisor and other office staff.
• Performs light clerical and administrative office duties as needed.
• Performs other related duties as assigned.

Compliance

Required Skills/Abilities:

• Strong time management and prioritization skills with the ability to manage scheduling needs and meet deadlines in a fast-paced environment.
• Excellent attention to detail, ensuring accuracy in schedules, client–caregiver matching, and documentation.
• Strong organizational skills with the ability to manage multiple schedules, cases, and communications efficiently.
• Strong problem-solving and critical thinking skills with the ability to quickly resolve scheduling conflicts, cancellations, and last-minute changes.
• Excellent verbal communication skills, primarily conducted by telephone.