Scheduling Dispatcher

Coordinate and organize daily activities for Field Service Technicians to meet service and performance goals.

Follow and uphold dispatch processes, procedures, and policies to ensure consistency and efficiency.

Analyze schedules and routes to minimize travel time and maximize productivity.

Adjust schedules in real time based on customer priorities, workload changes, and resource availability.

Collaborate with internal partners to ensure parts and materials arrive on time and meet service level agreements.

Monitor open orders and technician documentation to ensure jobs are ready for invoicing.

Communicate with internal teams and external customers to deliver a high level of customer service.

Participate in a weekend rotation as part of the team’s coverage model.

Support additional tasks and responsibilities as needed.

Associate's degree in a business or technical field, with a minimum of two years of planning and/or scheduling experience in a service, logistics, or manufacturing organization; or a minimum of five years of same experience.

Experience in a field service or small business environment or similar industry experience a plus.

Significant experience with ERP and/or CRM systems is a plus, with an emphasis on sales/service logistics.

Must be computer literate and be proficient M/S Office skills including Excel, Word, Outlook and PowerPoint.

Ability to make independent, reasoned decisions regarding the use of company resources (Field Service Technicians time and materials) in order to fulfill customer requirements and maximize company profits. Decision making authority includes (but is not restricted to); direction of Field Service Technicians daily activities through efficient scheduling and route planning, when to involve other departments and teams, when to involve service management in the resolution of customer issues.

Work diligently and professionally in the pursuit of department and company goals.

Must have a significant orientation toward detail and be very thorough in the execution of these tasks.

Must be able to work efficiently in a fast paced, high-volume environment including the flexibility of change.

Must be a "self-starter" who will identify problems and initiate corrective actions without specific direction from supervisor.

Outstanding ability to adhere to deadlines. Must be well focused on the issue of time consciousness.

Excellent problem-solving skills.

Excellent customer service skills.

Outstanding verbal and written communication skills

Medical, dental and vision care coverage and a 401(k) savings plan with company matching – all starting on date of hire

Tuition reimbursement, employee wellness programs, plus other perks and discounts

Parental and caregiver leave policies

All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits

Global market strength and worldwide leadership in weighing

A brand name that is identified worldwide with precision, quality, and innovation

Thousands of patents, design and innovation awards

A commitment to extraordinary service on our state-of-the-art equipment

For those who prioritize precision, Mettler Toledo is precisely where you belong.

Job Reference #

Preferred Location

Job Type

Legal Entity