Scheduling Coordinator

Estimated Percent of time Spent – 50%

• Collaborate closely with the Interdisciplinary Team (IDT), Transportation Department, Adult Day Health Center (ADHC), and clinic staff to coordinate appointments, ensure appropriate support services are arranged, and align scheduling with participant care plans and operational priorities.
• Participating in IDT meetings as appropriate to communicate scheduling updates, identify access barriers, and support timely resolution of participant care needs.
• Coordinate proactively with internal departments to manage schedule changes, transportation adjustments, medically necessary escorts, and coverage needs to prevent service disruptions.
• Maintain accurate and timely documentation in Epic to ensure all departments have visibility into appointment details, changes, and care coordination efforts.
• Support internal audits, quality reviews, and process improvement initiatives as directed to ensure compliance with organizational policies, regulatory requirements, and productivity standards.
• Perform other duties as assigned by the Regional Scheduling Manager

Travel : N/A

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• 1+ yr administrative, clerical experience, and medical administrative experience that includes filing, record keeping, data entry and providing customer service
• 1+ yr scheduling experience
• Must have recent medical scheduling experience within the last 1-2 years of employment
• 3-5 years of customer service experience
• Remote work experience
• Medical Terminology
• EMR

• Clinic health care experience in a geriatrics setting
• Experience as a Nursing Assistant in home care, long-term care, daycare or group home

InnovAge is dedicated to empowering seniors to live independently, allowing them to age in their own homes and communities safely.

InnovAge offers an alternative to nursing homes through its Program of All-inclusive Care for the Elderly (PACE), which provides enrolled seniors with customized healthcare and social support at PACE Adult Day Health Centers.

These centers are staffed by medical professionals who are committed to creating personalized care plans for each participant.

At InnovAge, our team members are our greatest asset and have a significant impact on the lives of our participants every day.

When you join InnovAge, you'll work alongside talented, respectful, and passionate colleagues within a patient-centered care model.

InnovAge is committed to equal opportunity and affirmative action, and we strive to create a diverse and inclusive workplace.

We consider all qualified candidates for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity/expression, national origin, disability, protected veteran status, pregnancy, or any other protected status.

Salaries are determined by various factors such as qualifications, experience, and location, and do not include potential bonuses or benefits.

Our extensive benefits package includes medical/dental/vision insurance, short and long-term disability, life insurance and AD&D, supplemental life insurance, flexible spending accounts, 401(k) savings, paid time off, and company-paid holidays.

Applicants are considered until the position is filled.

The pay may vary depending on job related factors, such as work location, experience, knowledge, skills, education, certifications, training and internal equity.

InnovAge offers a comprehensive benefits package, which includes medical, dental, vision, 401(k) plan with company match, short and long-term disability, life insurance, supplemental life insurance, ADD, flexible spending account, paid time off and company paid holidays.

Attention Florida Applicants This position requires a background screening through the Florida Care Provider Background Screening Clearinghouse.

For more information, please visit the Clearinghouse Education and Awareness website: https://info.flclearinghouse.com

InnovAge will not accept unsolicited resumes from search firms for this employment opportunity.

Regardless of past practices, all candidates/resumes submitted by search firms to InnovAge by any means without a valid written search agreement in place for that position will be deemed the property of InnovAge and no fee will be paid in the event such candidate is hired by InnovAge.

InnovAge is committed to maintaining a safe, transparent, and respectful hiring process for all candidates.

Please be aware that all legitimate email communication regarding InnovAge job opportunities will come exclusively from an email address ending in @innovage.com.

At no point in our hiring process will InnovAge:

• Request payment from candidates for equipment, background checks, onboarding, training, or any other employment‑related purpose
• Ask for financial information (such as bank account details) before a formal offer and onboarding process is completed through our official systems

If you receive a message claiming to represent InnovAge that does not align with the above, it may be fraudulent.

We encourage you to exercise caution and refrain from engaging or sharing personal information.

If you believe you have been contacted by someone misrepresenting InnovAge, please report the activity to HRAnswers@innovage.com or apply directly through our official career site to ensure the opportunity is legitimate.

Your trust matters to us, and we appreciate your interest in joining InnovAge.