oracle
Scheduler - OR
FMOL Health
Baton Rouge, USA
Full-time
Entry
Onsite
Discovered 2 weeks ago
Free
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Responsibilities
- Patient Scheduling Responsibilities
- Coordinates and schedules surgical and imaging procedures in accordance with established guidelines to ensure efficient patient flow and optimal department operations.
- Prepares and maintains accurate daily schedules, proactively resolving scheduling conflicts and escalating complex requests to the appropriate leadership as needed.
- Communicates schedule updates promptly to impacted departments to support seamless operations across the hospital.
- Verifies procedure details, physician orders, and required equipment to ensure accuracy and completeness; reports discrepancies to appropriate staff.
- Facilitates patient readiness for procedures by coordinating pre-medications, patient transfers, and ensuring required documentation, lab results, and medications are obtained.
- Maintains and updates patient demographic and insurance information in the system, ensuring accuracy and proper assignment of health plans.
- Customer Service
- Delivers exceptional customer service by coordinating patient scheduling in a professional, courteous, and efficient manner to enhance the patient experience.
- Manages incoming calls, prioritizes requests, and directs inquiries to appropriate personnel in a timely and professional manner.
- Collaboration and Communication
- Serves as a liaison between patients, physicians, and departments to support patient needs and ensure satisfaction.
- Builds and maintains collaborative working relationships through professionalism, respect, and effective communication.
- Communicates with physician offices and insurance providers to verify benefits and obtain necessary authorizations for services.
- Compliance and Standards
- Adheres to all departmental and organizational policies, including safety, quality assurance, and infection control standards.
- Additional Responsibilities
- Performs other duties as assigned to support departmental and organizational goals.
Qualifications
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