Schedule Coordinator

Location

• Burlington, On. L7L 6A4
• As part of the Service Operations, you will be assisting with the service delivery in your assigned territory. You will be responsible for the service requests flow through our management system and scheduling and dispatching service technicians to ensure the timely repairs and upgrades of customers’ equipment. Principal Responsibilities :
• Be engaged and aware of your Territories’ overall Service Operations and customer needs.
• Close communication and interaction with the Service Manager and Coordinators.
• Generate new service requests in the system when necessary. Attach all pertinent documentation
• Manage the schedule of service work for assigned customers and field operatives.
• Maintain Planning Board in Siebel to ensure all internal stakeholders can view updated schedule. Proactively communicate with field operatives and local management when needed.
• Track and receive materials required.
• Arrange for necessary rental equipment, as well as subcontracting when needed.
• Communicate with customers and internal stakeholders throughout projects.
• Arrange subcontracted services and equipment, including rentals.
• Open service requests and schedule field operatives to respond to emergency breakdowns.
• Review invoicing details of completed work before moving forward with the invoicing process.
• Review completed actions in the service request for completion and accuracy.
• Monitor work packages and trackers within the system to ensure the service request are progressing. Communicate with Service Manager all concerns.
• Create appropriate charge lines for services provided to the customer. Ensure charge lines match customer purchase order when necessary.
• Forward leads by the Field Operatives to designated resources for estimation and quotation
• Perform invoicing preparation daily to meet company standards.
• Continuously maintain the Work-in-Progress Report (WIP) ensuring it reflects the current status of active service work.
• Ensure any hourly time issues are addressed before sending jobs to invoicing.
• Coordinate with Service Manager and Territory Operations Manager to make sure problematic jobs receive the proper attention.