ashby

Scaled Success Program Manager

coderabbit

Remote, USA

Full-time

Remote

$125K – $250K

Discovered 2 weeks ago

Customer success managementScaled customer programsCustomer health analyticsDigital engagement campaignsSaaSDeveloper tools

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Customer success managementScaled customer programsCustomer health analytics

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About CodeRabbit

CodeRabbit builds AI-driven code review and developer productivity systems for human-machine collaboration.

The company focuses on improving software development efficiency and quality through language models and human expertise.

Role overview

The Scaled Success Program Manager partners with engineering leaders and developers using CodeRabbit’s AI-assisted code review and developer productivity platform.

The role drives customer adoption, digital transformation, and measurable gains in velocity, code quality, and developer experience.

This is a customer-facing role spanning AI, software engineering, developer relations, and success management.

Customer programs and adoption

Create, launch, and optimize email nurturing campaigns, in-app guides, webinar programs, and other customer programs.
Develop customer health, usage, and engagement analytics to identify risks and growth opportunities.
Drive platform adoption through proactive engagement, digital campaigns, and strategic check-ins.
Deliver enablement sessions, workshops, and scaled success programs.

Customer and cross-functional partnership

Understand engineering goals, processes, and KPIs including code review efficiency, pull request throughput, and quality metrics.
Collaborate with GTM and Product Management on renewals and account expansion using data-backed outcomes.
Represent scaled customer needs across GTM, Product Management, and Engineering.
Improve user experience, documentation, and onboarding workflows through structured feedback.
Partner with Marketing on customer stories, success metrics, and developer productivity thought leadership.
Implement automation to streamline customer-facing and internal processes.

Qualifications

At least 5 years of experience in Customer Success, Developer Relations, or Technical Account Management within SaaS or developer tools.
Technical foundation in CI/CD pipelines, GitHub, GitLab, and software engineering metrics.
Familiarity with AI tools and modern software engineering workflows.
Excellent communication and relationship-building skills with engineers and executives.
Data-driven ability to turn platform analytics into strategic recommendations.