SASE Operations and Support Engineer

• Active Public Trust or ability to obtain
• Experience with SASE platforms (e.g., Netskope), ZTNA, SWG, NPA, and cloud security principles.
• Knowledge of enterprise ticketing, CHG processes, and operational workflows.
• Ability to collect logs, perform basic troubleshooting, and engage with TAC support.
• Familiarity with identity platforms such as Active Directory, Okta, SCIM provisioning, and conditional access.
• Understanding of cloud environments (AWS/Azure) and application publishing concepts.
• Strong communication skills with ability to coordinate across engineering, NOS, CyberOps, and packaging teams.
• Ability to produce clear documentation, update KBAs/SOPs, and maintain technical diagrams.

• Exposure to MECM packaging workflows.
• Understanding of network flow diagramming and architecture documentation.
• Experience with enterprise security dashboards, incident review, and alert tuning.

We are seeking a SASE Operations and Support Engineer to join our team.

The SASE Operations & Support Engineer is responsible for supporting daily operations, troubleshooting activities, documentation updates, coordination with internal and external technical teams, and executing enterprise processes related to SASE, Zero Trust, remote access, and cloud security services.

This role ensures consistent operational performance, accurate reporting, and smooth deployment of SASE-related technologies across the environment.

T ekSynap is a fast-growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. “Technology moving at the speed of thought” embodies these principles – the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers.

We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays.

Visit us at www.TekSynap.com .

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The safety and health of our employees is of the utmost importance.

Employees are required to comply with any vaccination requirements mandated by contract, applicable law or regulation.

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The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Type of environment: Remote, must be local to DMV area
• Noise level: Low
• Work schedule: Schedule is day shift Monday – Friday. May be requested to work evenings and weekends to meet program and contract needs.
• Amount of Travel: Less than 10%

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to grip, handle, or feel; reach with hands and arms; and talk or hear.

The employee is regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl.

The employee is regularly required to lift up to 10 pounds.

The employee is frequently required to lift up to 25 pounds; and up to 50 pounds.

The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

• Clearance requirement: Public Trust

Target salary range: $81,000.00 - $110,000.00.

The salary range displayed is an estimate only and is not a guarantee of compensation or salary, and will be determined on several factors regarding the individual’s particular combination of education, knowledge, skills, competencies and experience, as well as contract parameters and organizational requirements.

The displayed salary is one component of the total compensation package for employees.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.

Duties, responsibilities and activities may change at any time with or without notice.

TekSynap is a drug-free workplace.

We reserve the right to conduct drug testing in accordance with federal, state, and local laws.

All employees and candidates may be subject to drug screening if deemed necessary to ensure a safe and compliant working environment.

Many positions require specific certifications and/or the ability to obtain a security clearance.

Security clearances may only be granted to U.S. citizens.

Applicants who accept an offer of employment may be subject to investigations performed by TekSynap and/or the Government to verify the candidate meets the required qualifications and other eligibility requirements.

In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities.

TekSynap does not discriminate against any person because of race, color, creed, religion, sex, sexual orientation, gender identity, protected veteran status, national origin, disability, age, genetic information or any other characteristic protected by law (referred to as “protected status”).

This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment.

TekSynap is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities.

If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact hr@teksynap.com for assistance.