SAP Master Data Governance & Transformation

· Drive organization-wide master data quality initiatives and governance compliance.

· Create validation controls, rule sheets, monitoring mechanisms, and quality checksheets.

· Ensure adherence to master data policies, SOPs, workflows, audit requirements, and controls.

· Track critical data issues, coordinate corrective actions, and monitor closure.

· Identify automation opportunities in ticket assignment, ticket monitoring, approval workflows, and quality checks.

· Drive process improvement initiatives focused on SLA improvement, productivity, control, and data quality.

· Coordinate with IT, GRC, CM, and business teams for deployment of improvements and automation use cases.

· Monitor adoption, benefits realization, and user feedback.

· Lead ticket audits and compliance checks for master data requests.

· Maintain escalation, critical ticket, and RCA repositories.

· Identify recurring issues, control gaps, and improvement themes.

· Recommend CAPA and track implementation through review forums.

· Plan and conduct company-wide SAP Master Data training and focused process training.

· Prepare SOPs, user manuals, KT documents, process notes, and training material.

· Conduct weekly knowledge-sharing sessions and maintain training records in the central repository.

· Build capability among business users, third-party users, and internal MDM team members.

· Coordinate with SAP functional teams, business process owners, Digital/IT, GRC, consultants, and support partners.

· Facilitate requirement discussions, UAT meetings, governance reviews, and management updates.

· Maintain weekly department performance sheets, PAT inputs, dashboards, and management review material.

· Support budget tracking, third-party roster approvals, billing validation, and departmental control activities as assigned.