SAP Business ByDesign Consultant

Job Summary

Duties/Responsibilities

• Support client implementation projects by troubleshooting and advising on challenging scenarios, supporting consultants or taking over as lead consultant for distressed projects.
• Support the SAP Business ByDesign Presales team by taking part in pre-project workshops, reviewing effort estimates, advising on processes or complex business requirements and reviewing statements of work.
• Provide assistance to the SAP Business ByDesign support team by helping to troubleshoot challenging support tickets, advising on resolutions or, where appropriate, taking ownership of the support ticket through to resolution.
• Work with the SAP Business ByDesign Project Managers, and Team Leads as necessary.
• Train or mentor other team members as part of their continuing professional development.
• Assist with the quality assurance of the work produced by SAP Business ByDesign practice team members.
• Have in-depth industry knowledge and be able to advise customers at a strategic level.
• Analyse customers’ requirements and map these to the SAP Business ByDesign solution.
• Support client implementation projects by configuring, unit testing, implementing, delivering and maintaining the SAP Business ByDesign system.
• Act as lead consultant on implementation projects, within own areas of expertise of Supply Chain and project accounting processes.
• Responsible for authoring solution design documents within own areas of expertise.
• Responsible for authoring functional specification documents for solutions that require SAP Business ByDesign SDK or SAP BTP developments to meet customer/project requirements.
• Responsible for signing-off technical developments before handing to the customer for UAT.
• Primarily responsible for managing own workload, requesting additional project work or support tickets when quiet to achieve departmental utilisation targets and ensuring, in conjunction with project managers and the practice lead, that project deliverables are completed on time and to schedule and assist in planning the timelines and resources required to implement customer solutions.
• Provides answers to customer queries by identifying problems, researching answers and guiding the customer through any corrective steps and responding in a timely fashion.
• Create analytical reports and data sources as necessary.
• Deliver training to customers as necessary.
• Responsible for writing and maintaining quality documentation that will be presented to clients.
• Improve system performance by identifying problems and recommending changes.

Required Skills/Abilities

• SAP Expertise: Proficiency in SAP Business ByDesign, including configuration, troubleshooting, and implementation, with a strong focus on Supply Chain. Project accounting processes will be advantageous.
• Consultancy Skills: Strong consultancy background with an emphasis on the “Cloud Mindset” to advise clients strategically, map requirements to solutions, and support troubled projects effectively.
• Communication: Excellent verbal and written communication skills for interacting with clients, leading workshops, and mentoring team members.
• Problem-solving: Ability to analyse complex issues, troubleshoot effectively, and provide timely and innovative solutions.
• Project Management: Experience managing workloads, meeting project deadlines, and collaborating with diverse teams to ensure project success.
• Documentation: Capability to create and maintain comprehensive documentation, including solution designs and technical requirements.
• Client Focus: Commitment to maintaining high levels of client satisfaction, responsiveness to queries, and delivering effective training.
• Continuous Learning: Willingness to stay updated with industry trends, SAP developments, and acquire relevant certifications and accreditations.

Benefits

• Join our award-winning team at NTT DATA Business Solutions Group and be part of a thriving, innovative culture. With recognition such as the 2026 SAP® Pinnacle Awards and the Top Employer Award 2026, we offer you the chance to make a significant impact while growing your career. Here, you’ll work alongside industry experts on cutting-edge projects, contributing to transformative solutions for our clients. Interested in shaping the future with us? We’d love to hear from you.
• We offer a range of benefits designed to support your well-being, career growth, and work-life balance:
• Home-Based Contract: Enjoy the flexibility of a working from home contract subject to operational and project requirements, allowing you to manage your work environment effectively.
• Generous Holiday Allowance: Benefit from 28 days of paid holiday annually (pro-rated for part time employees), providing ample time for relaxation and rejuvenation.
• "Free Fridays" Initiative: Experience the unique perk of "Free Fridays," granting you an additional 12 days off each year. With one Free Friday granted per month, you'll have more time to pursue personal interests, spend quality time with loved ones, or simply recharge. (pro-rated for part time employees)
• Financial Security: Rest assured with our Group Life Assurance offering, providing coverage of 4 times your base salary, ensuring financial protection for you and your loved ones.
• Pension Scheme: Secure your future with our employer pension contribution at a competitive rate of 5%. You have the flexibility to contribute a minimum of 4%, with the option to increase your contribution for added retirement benefits.
• Income Protection: Gain peace of mind with our Group Income Protection plan, safeguarding your income in the event of unexpected circumstances.
• Health and Well-being: Prioritise your health with our comprehensive Private Medical Insurance plan. This coverage extends to you, with favourable rates available for family members at the L3 level and above. Additional benefits provided include: 24/7 helpline, 1-2-1 Lifestyle coaching, financial and legal support etc.
• Technology and Tools: Receive essential tools for success, including a laptop and mobile phone for both business and personal use, ensuring seamless connectivity and productivity.
• Wellness Initiatives: Take advantage of our cycle to work scheme, promoting active commuting and supporting your well-being with sustainable transportation options.
• Environmental Responsibility: Embrace sustainability with the option to join our Electric Car Leasing scheme, contributing to a greener future while enjoying the benefits of eco-friendly transportation.