Salesforce Technical Architect - Financial Services Cloud, Marketing Cloud & Data360 - Manager

The opportunity

Key responsibilities

• Configure and extend Financial Services Cloud for banking, wealth management, and insurance clients.
• Build Data 360 pipelines for ingestion, identity resolution, calculated insights, segmentation, and activation.
• Develop Marketing Cloud journeys, AMPscript/SSJS, Journey Decisioning, Content Builder, and API integrations.
• Write and review Apex, Flow, LWC, and REST/SOAP integrations across Salesforce platforms.
• Configure and test Agentforce agents, including Prompt Builder, topics, actions, grounding, escalation, and human review.
• Lead discovery, solution design, documentation, Agile delivery, UAT, release preparation, and client collaboration.
• Mentor consultants and apply quality, risk, privacy, cybersecurity, and responsible AI considerations.

Skills and attributes

• Deep, current expertise in the Financial Services Cloud data model and industry processes.
• Current knowledge of Agentforce Marketing, Marketing Cloud Next, Journey Decisioning, and Data 360 grounding for AI agents.
• Working knowledge of Agentforce and Prompt Builder, including instructions, topics, actions, retrieval, testing, and escalation.
• Strong communication skills for translating between business stakeholders and technical delivery teams.
• Ability to identify risks across people, process, technology, data, security, privacy, and adoption.

Qualifications

• Bachelor’s degree in Information Systems, Computer Science, Engineering, MIS, or a related field.
• 5-7 years of Salesforce Marketing and Data Cloud/Data 360 implementation and consulting experience.
• At least 2-3 years of hands-on Financial Services Cloud configuration and delivery experience.
• Technical experience with Apex, Flow, LWC, AMPscript/SSJS, SOQL, REST/SOAP APIs, Agentforce, Marketing Cloud Next, and Data 360.
• Experience leading Salesforce Marketing and Data Cloud transformation projects and working in teams of five or more.
• Experience supporting client requirements, design, or process workshops.
• Experience with Salesforce integrations, data migration, relational databases, and Agile delivery.
• Relevant Salesforce certifications are required; Application Architect or System Architect is a strong plus.
• Ability to manage multiple priorities, work independently, and travel based on client needs.

Salary information

• The anticipated Ottawa salary range is CAD 108,000 to CAD 163,000.
• Toronto and Montreal ranges are CAD 114,000 to CAD 171,000, and Quebec City is CAD 103,000 to CAD 154,000.

Benefits

• Benefits include medical, dental, prescription drug, mental health, employee assistance, group savings, time off, learning programs, career development, and volunteering opportunities.