Salesforce Functional Architect

Lead end-to-end functional workstreams for Salesforce Life Sciences Cloud and Agentforce implementations.

Conduct discovery workshops, business process assessments, and requirements gathering sessions with client stakeholders.

Translate business requirements into epics, user stories, acceptance criteria, and functional specifications while driving backlog prioritization and Agile delivery.

Design and optimize patient support program processes, including patient enrollment, benefits verification, prior authorization, patient assistance programs, case management, care coordination, adverse event reporting, consent management, and patient communications.

Serve as the functional lead across distributed global delivery teams, ensuring requirement traceability, delivery quality, stakeholder alignment, and successful deployment outcomes.

12-15 years of Life Sciences industry, Salesforce consulting, functional analysis, or business analysis experience.

Minimum 2+ years of experience working with Salesforce Life Sciences Cloud, Health Cloud, or healthcare-related Salesforce solutions.

Proven experience delivering Patient Services or Patient Support Program implementations and independently leading client-facing discovery, requirements, and functional design workstreams.

Strong understanding of Salesforce Life Sciences Cloud, Service Cloud, Health Cloud, Agentforce, and core Salesforce Platform capabilities.

Experience working within Agile/Scrum delivery models and coordinating onsite, nearshore, and offshore delivery teams across multiple time zones.

Strong knowledge of pharmaceutical and biotech patient support programs, patient onboarding, hub services, case management, and care coordination processes.

Excellent facilitation, executive communication, stakeholder management, and workshop leadership skills.

Salesforce Life Sciences Cloud Accreditation or Certification.

Salesforce Administrator Certification.

Hands-on Agentforce implementation experience and experience driving AI-assisted patient service operations.

Experience with integrations involving patient service platforms, call centers, specialty pharmacy workflows, and healthcare ecosystems.

Exposure to Data Cloud, MuleSoft integrations, omnichannel patient engagement solutions, and AI-enabled Salesforce implementations.

Experience working with Canadian pharmaceutical or life sciences organizations.