Salesforce Functional Architect

Lead end-to-end functional workstreams for Salesforce Life Sciences Cloud and Agentforce implementations.

Conduct discovery workshops, business process assessments, and requirements gathering sessions with client stakeholders.

Translate business requirements into epics, user stories, acceptance criteria, and functional specifications while driving backlog prioritization and Agile delivery.

Design and optimize patient support program processes, including patient enrollment, benefits verification, prior authorization, patient assistance programs, case management, care coordination, adverse event reporting, consent management, and patient communications.

Serve as the functional lead across distributed global delivery teams, ensuring requirement traceability, delivery quality, stakeholder alignment, and successful deployment outcomes.

12-15 years of Life Sciences industry, Salesforce consulting, functional analysis, or business analysis experience.