Salesforce Experience Architect, AI and Agentforce (Solution Architect)

3+ years in a customer-facing technical consulting, enterprise architecture, or business process mapping role

5+ years of CRM industry experience

Ability to drive requirement gathering

Experience architecting and implementing Salesforce Service Cloud or Sales Cloud

Experience with GenAI prompt writing

Hands on experience with at least one of the following:

Agentforce or other Generative AI driven platforms

Einstein Service Intelligence or Next Best Action

Proven ability to design and optimize business processes across disparate systems

Ability to tie outcomes to business value (return on investment) through storytelling

Comfortable using flow charting tools (e.g., Lucidchart)

Ability to lead a cross-functional team to create rich end user experiences

Willing and able learner of new technologies

Experience with defining robust testing approaches for GenAI solutions

Recruiter screen (phone) - 30 minutes

Introductory conversation to discuss the role and your experience

Peer Interview (Video) - 45 minutes

You’ll talk through your career goals and relevant work examples

You’ll discuss challenges you have overcome and the tools you used to get there

Panel Interview with Real-Time Exercise (Video) - 60 minutes

The call will be split into two parts:

You’ll receive a prompt and talk through potential solution options and live on the spot (no offline preparation required)

You’ll get some time to interact with NeuraFlash, Part of Accenture delivery team members

Leadership interview (Video) - 45 minutes

You’ll meet with a member of our leadership team

Remote & In-Person: Whether you work out of our HQ in Massachusetts, one of our regional hubs, or you're one of over half of our NeuraFlash, Part of Accenture Family who work remotely, we’re focused on keeping everyone connected and unified as one team.

Travel: Get ready to pack your bags and hit the road! For certain roles, travel is an exciting part of the job, with an anticipated travel commitment of up to 25%. So, if you have a passion for adventure and don't mind a little jet-setting, this opportunity could be your ticket to exploring new places while making a positive impact on clients.

Flexibility: Do you have to take the dog to the vet, pick up the kids from school, or the in-laws from the airport? We know that a perfect 9-5 isn’t possible. So you have to jump out to do any of those, no problem! We build a culture of trust and understanding. We value good work not the hours in which you get it done

Collaboration: You have a voice here! If you work with a team of smart people like we do, it’s a no-brainer to take suggestions and feedback on how to keep NeuraFlash, Part of Accenture thriving. Our executive team holds town halls & company meetings where they address any suggestions or questions asked, no matter how big or small.

Celebrate Often: We take our work seriously, but we don’t take ourselves too seriously. Whether it is an arm wrestling contest, costume party, or ugly holiday sweaters our teams love to have fun. And while we work hard, we don’t forget to slow down and celebrate the big things and the small things together.