Salesforce Engagement Manager

QUALIFICATIONS:

• 10+ years of consulting experience with a strong blend of solution architecture, pre-sales advisory, and client-facing leadership across iterative software development initiatives
• 5+ years leading complex customer engagements or solution workstreams of 15+ team members, with direct accountability for solution strategy, technical direction, and stakeholder alignment
• 5+ years of experience architecting, selling, and delivering Salesforce or AWS solutions, with the ability to clearly explain platform capabilities, tradeoffs, implementation considerations, and roadmap options across Salesforce clouds and/or AWS services
• Deep expertise in Contact Center, Salesforce, or AWS-based solution design, such as Salesforce Service Cloud, Experience Cloud, Field Service, Revenue Cloud, Amazon Connect, and/or integrated CCaaS ecosystems
• Proven pre-sales experience, including discovery leadership, solution mapping, scoping, estimation, and presenting technical and business value to C-level and VP-level stakeholders
• Hands-on experience designing end-to-end architectures across multiple phases of delivery—requirements, solution blueprinting, user experience, integrations, data models, QA strategy, and go-live readiness
• Strong understanding of the full SDLC and program governance, enabling clear articulation of technical risks, architectural decisions, and roadmap tradeoffs to both technical and non-technical audiences
• Experience shaping and managing cross-functional solution teams, including developers, technical architects, business analysts, and QA resources to deliver cohesive and scalable solutions
• Strong commercial acumen with proven experience creating SOWs, Level of Effort estimates, Change Orders, and supporting sales motions while managing scope, value proposition, and customer expectations
• Excellent communication and storytelling skills, capable of leading executive conversations, whiteboarding future-state architectures, roadmap creation, and influencing decision-making in pre-sales and delivery settings
• PREFERRED SKILLS:
• Passion for delivering software solutions, building Salesforce, Amazon and other software solutions with state-of-the-art technology
• Outstanding verbal and written communication skills to audiences of all levels including client-facing skills
• Eager to embrace challenging situations and enjoys solving complex problems
• Proven ability to work cross-functionally
• Serve as a strategic advisor to customers, guiding them through end-to-end agentic transformation journeys across AI technologies
• Maintain expertise in the evolving agentic marketplace, including platforms, frameworks, and emerging capabilities, to help customers make informed decisions
• Translate complex AI capabilities into clear, value-aligned recommendations that support each customer’s business objectives, operational strategy, and digital-transformation roadmap
• Identify common agentic use cases, assess customer readiness, and prepare actionable adoption strategies for customers
• Provide thought leadership by sharing industry insights, publishing perspectives, and shaping best practices agentic systems
• Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.
• We anticipate this job posting will be posted on 03/19/2026 and open for at least 3 days.
• California Annual Salary Range
• $94,400 to $266,300 USD
• Cleveland Annual Salary Range
• $87,400 to $213,000 USD
• Colorado Annual Salary Range
• $94,400 to $230,000 USD
• District of Columbia Annual Salary Range
• $100,500 to $245,000 USD
• Illinois Annual Salary Range
• $87,400 to $230,000 USD
• Maryland Annual Salary Range
• Massachusetts Annual Salary Range
• $94,400 to $245,000 USD
• Minnesota Annual Salary Range
• New York Annual Salary Range
• $87,400 to $266,300 USD
• New Jersey Annual Salary Range
• $100,500 to $266,300 USD
• Washington Annual Salary Range
• $100,500 to $245,400 USD
• Equal Employment Opportunity Statement
• We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
• For details, view a copy of the Accenture Equal Opportunity Statement
• Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities.
• Accenture is committed to providing veteran employment opportunities to our service men and women.

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