Salesforce.com Commercial Application Manager

What We Offer

• A hybrid in office schedule for qualifying employees
• Flexible time off policy
• 401K Company match (up to 4% - dollar for dollar)
• Professional development, training, and tuition reimbursement programs
• Excellent medical, dental, vision, and life insurance policy options
• Opportunities for career advancement with an industry leading company!
• We are seeking an experienced Salesforce.com Application Manager to lead enterprise CRM capabilities across Sales Cloud (leads – Opportunities - Quotes), Experience Cloud Service Cloud, and Field Service reporting directly to the Director, Enterprise Business Applications. This role serves as a strategic partner between business stakeholders and IT, leading the design, planning, delivery and optimization of Salesforce.com solutions. The position includes direct leadership of the application team including Salesforce Administrators, Business Analysts, Solutions Architects and Developers.
• Responsibilities
• Salesforce.com Strategy
• Salesforce Strategy & Leadership: Define CRM strategy, roadmap, and alignment with enterprise priorities.
• Demand & Workstream Leadership: Manage intake, backlog, prioritization, and delivery of enhancements.
• Stakeholder Engagement: Serve as liaisonbetween business and IT; lead discovery sessions, requirements gathering and solution design.
• Project / Enhancement Management and Execution
• Lead implementation activities through all phases of the project lifecycle.
• Support project planning, scope definition, timelines, resource coordination, and delivery management.
• Collaborate with on/offshore/third party vendors and cross-functional teams to support continuous delivery and operational excellence.
• Identifyproject risks, dependencies, and mitigation strategies to ensure successful project outcomes.
• Testing & QA: Ensure quality through testing, UAT, and release.
• Change Management: Drive user adoption through training, communication, and support.
• Leadership & Communication
• Serve as the primary interface between business stakeholders and IT, acting as the trusted advisor for all Salesforce.com capabilities, strategy, and delivery.