Salesforce Business Analyst with AI and 6+ years (Toronto-Cananda)

Position

Employment and Pay

• The position is a long-term contract.
• Pay is $40.00–$45.00 per hour.
• Expected hours are 40.0 per week.

Work Location

• The work location is in person.
• The posting identifies Canada as the location.

Key Responsibilities

• Gather, analyze, document, and validate business requirements from stakeholders.
• Collaborate with Salesforce administrators, developers, architects, QA teams, and business stakeholders.
• Translate requirements into user stories, functional requirements, acceptance criteria, process flows, and documentation.
• Analyze Salesforce processes and identify optimization, automation, and user experience improvements.
• Work with Salesforce clouds, workflows, reports, dashboards, objects, fields, validation rules, and automation.
• Facilitate requirements sessions, stakeholder meetings, workshops, sprint planning, backlog refinement, and UAT.
• Create business process models, data mappings, functional specifications, and Salesforce solution documentation.
• Partner with technical teams on scalable Salesforce solutions.
• Support UAT with test scenarios, defect validation, issue tracking, and business sign-off.

Required Skills and Experience

• 6+ years of experience as a Business Analyst with significant Salesforce implementation or enhancement experience.
• Strong understanding of Salesforce CRM and Salesforce business processes.
• Experience with Sales Cloud and/or Service Cloud.
• Strong knowledge of Salesforce objects, data relationships, reporting, dashboards, workflows, and automation.
• Experience creating BRDs, FRDs, user stories, acceptance criteria, process flows, and functional specifications.
• Experience working in Agile/Scrum environments and using Jira and Confluence.