Salesforce Business Analyst

• Collaborate with business stakeholders to gather, analyze, and document requirements for Salesforce solutions
• Translate business needs into functional specifications, user stories, and process flows
• Partner with Salesforce developers, architects, and admins to deliver scalable solutions
• Lead workshops, discovery sessions, and stakeholder interviews
• Support end-to-end Salesforce implementations, enhancements, and integrations
• Ensure alignment between business processes and Salesforce capabilities
• Conduct gap analysis, impact assessments, and recommend best practices
• Participate in testing activities including UAT planning, execution, and validation
• Provide ongoing support, documentation, and training to business users
• Stay up to date with Salesforce features, releases, and industry trends
• 5+ years of experience as a Business Analyst
• 2+ years of hands-on experience working on Salesforce implementations
• Proven experience as a Salesforce Business Analyst in delivering end-to-end projects
• Strong understanding of Salesforce platform capabilities (Sales Cloud, Service Cloud, or others)
• Experience writing user stories, acceptance criteria, and business process documentation
• Excellent stakeholder management and communication skills
• Experience in one or more domains: Public Sector Retail Healthcare Other industry verticals
• Public Sector
• Retail
• Healthcare
• Other industry verticals
• Salesforce certifications (e.g., Salesforce Administrator, Business Analyst, or equivalent)
• Experience working in Agile/Scrum environments
• Familiarity with integrations, data migration, and reporting within Salesforce
• Ability to manage multiple priorities in a fast-paced environment
• Strong analytical and problem-solving skills
• Excellent communication and presentation abilities
• Detail-oriented with a focus on delivering high-quality work
• Ability to work independently and collaboratively in a team environment
• Opportunity to work on impactful Salesforce projects across industries
• Flexible work environment (Phoenix-based or remote)
• Collaborative and innovative team culture
• Professional growth and certification support

Flexible work from home options available.