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Salesforce Administrator

Harvard University

Cambridge, USA

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Benefits

Harvard offers a comprehensive benefits package that is designed to support a healthy work-life balance and your physical, mental and financial wellbeing. Because here, you are what matters. Our benefits include, but are not limited to:
Generous paid time off including parental leave
Medical, dental, and vision health insurance coverage starting on day one
Retirement plans with university contributions
Wellbeing and mental health resources
Support for families and caregivers
Professional development opportunities including tuition assistance and reimbursement
Commuter benefits, discounts and campus perks
Learn more about these and additional benefits on our Benefits & Wellbeing Page.
EEO/Non-Discrimination Commitment Statement
Harvard University is committed to equal opportunity and non-discrimination. We seek talent from all parts of society and the world, and we strive to ensure everyone at Harvard thrives. Our differences help our community advance Harvard's academic purposes.
Harvard has an equal employment opportunity policy that outlines our commitment to prohibiting discrimination on the basis of race, ethnicity, color, national origin, sex, sexual orientation, gender identity, veteran status, religion, disability, or any other characteristic protected by law or identified in the university's non-discrimination policy. Harvard's equal employment opportunity policy and non-discrimination policy help all community members participate fully in work and campus life free from harassment and discrimination.
By working at Harvard University, you join a vibrant community that advances Harvard's world-changing mission in meaningful ways, inspires innovation and collaboration, and builds skills and expertise. We are dedicated to creating a diverse and welcoming environment where everyone can thrive.
Why join Harvard University Central Administration?
Harvard University's Central Administration (CADM) is a 5,000+ employee organization that supports the university's overall excellence by understanding and serving the needs of its schools, students, faculty, staff, alumni, and surrounding communities. Through dynamic and collaborative partnerships, CADM provides high-quality and efficient services to the schools to help them achieve their goals.
Harvard University Information Technology (HUIT) is a community of Information Technology professionals committed to delivering service and technological solutions in support of teaching, learning, research and administration. We are recruiting an IT workforce that has both breadth in their ability to collaborate and innovate across disciplines, and depth in specific areas of expertise. HUIT offers opportunities for IT professionals to learn and work in a unique technology landscape and service-focused environment. If you are a technically proficient, nimble, user-focused, and accountable IT professional who also connects with the importance of collaborating well in a team environment, we are looking for you!
More About HUIT:
Our Mission: huit.harvard.edu/about
We empower the Harvard community with essential and transformative technologies to advance education, knowledge, and discovery.
HUIT’s core values are:
Human-centered
University-focused
Innovation-driven
Team-oriented
IT Academy (designed for IT Staff):
HUIT’s IT Academy aims to enable each IT staff person to grow professionally and become a trusted partner to her or his team. The IT Academy is built on the belief that every IT staff member across the University (including technology employees at each school and campus) can grow in her or his area of expertise as well as building strong people and project management skills. Learn more here: https://itacademy.harvard.edu/.

Qualifications

Minimum of two years’ post-secondary education or relevant work experience
2+ years of experience as a Salesforce administrator for an Enterprise or above edition of Sales Cloud, Service Cloud, Education Cloud, or Nonprofit Cloud.
Solid understanding of Salesforce standard objects (Contacts, Accounts, Cases, Opportunities, etc.), data model, and native capabilities.
Proficiency with Salesforce customization and configuration including creation of custom objects and fields of different types including formulas, junction objects, etc.
Experience with Salesforce Flow for process automation and/or screen Flow for data capture.
Experience in moving metadata from lower sandboxes to production environments, and addressing issues related to functionality, integration, etc.
Experience with Excel, Data Loader, and performing data imports into Salesforce.
Experience with creating and modifying Salesforce native reports and dashboards.
Experience documenting and analyzing processes, procedures, and/or policies.
Demonstrated ability to effectively communicate technical issues and resolve problems at all levels of an organization in a collaborative way.
Ability to handle full workload and meet proposed deadlines.
Experience with Marketing Cloud and/or Pardot a plus.
Familiarity with common AppExchange solutions such as FormAssembly, OwnBackup/Salesforce Backup, Conga Composer, etc. also a plus.
Familiarity with Harvard University or Higher Education is a plus.
Experience with iterative, agile software development methodology and tools such as Jira is likewise a plus.
Demonstrated ability to work both individually and as a team member in a collaborative environment to achieve agreed-upon objectives.
Proven ability to handle sensitive data with discretion, and manage multiple tasks simultaneously.
Ability to work in a dynamic and changing environment.
A Salesforce Administrator Certification is required.

Salesforce Administrator

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