Sales & Technical Support Engineer (Ventilation Fans)
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
The Sales & Technical Support Engineer (Ventilation Fans) will combine technical expertise in ventilation fan products with customer‑facing sales support activities.
Key Skills for This Role
Full Job Posting
Job Summary
- The Sales & Technical Support Engineer (Ventilation Fans) will combine technical expertise in ventilation fan products with customer‑facing sales support activities.
- This role will manage technical enquiries, prepare accurate quotations and product configurations, support the sales team through technical input, and ensure excellent post‑sale support and handover to operations.
- The successful candidate will act as a key liaison between customers, sales, engineering and supply chain to deliver timely, compliant and cost‑effective ventilation fan solutions.
- ****Key Responsibilities****
- Respond to technical and commercial enquiries for ventilation fans, including axial, centrifugal and mixed‑flow types, by analysing requirements and recommending appropriate products and configurations.
- Prepare detailed, accurate technical quotations and proposals that include product specifications, performance data, sizing calculations, installation requirements, lead times and commercial terms.
- Collaborate with sales representatives, project managers and customers to scope projects, develop product selection options and provide technical advice during the pre‑sales phase.
- Produce and maintain technical documentation such as datasheets, wiring diagrams, fan curves, performance calculations, installation guidance and test/commissioning checklists in line with company standards.
- Maintain accurate records in the CRM and ERP systems: log enquiries, track quotations, update order status and support forecasting and reporting activities.
- Liaise with suppliers and manufacturing to obtain technical clarifications, lead time updates, costing and to arrange special builds or modifications when required.
- Provide technical support to site teams and customers during delivery, installation and commissioning; troubleshoot faults, suggest remedial actions and escalate complex issues to engineering where necessary.
- Support after‑sales activities including spare parts identification, warranty assessments, defect resolution and preparation of service recommendations.
- Participate in product training, technical demonstrations and client meetings; support business development by identifying upsell and cross‑sell opportunities.
- Ensure all activities comply with relevant regulations, health & safety requirements and internal quality procedures.
Required Skills & Competencies
- Strong technical knowledge of ventilation fans, smoke management Systems, controls and associated accessories; ability to interpret fan curves, system pressure losses and performance characteristics.
- Experience preparing technical quotations and product specifications for B2B customers, ideally in HVAC, industrial ventilation or related sectors.
- Good understanding of electrical and mechanical installation principles relevant to low‑voltage motors and fan assemblies.
- Proficiency with Microsoft Office applications and experience using CRM/ERP systems; familiarity with fan selection software or engineering calculation tools is desirable.
- Excellent written and verbal communication skills with the ability to present technical information clearly to customers, installers and internal stakeholders.
- Strong problem‑solving skills, attention to detail, and the ability to prioritise and manage multiple enquiries in a fast‑paced environment.
- Customer‑focused attitude with commercial awareness and the ability to identify sales opportunities while delivering technically sound solutions.
- Ability to work independently and collaboratively within multidisciplinary teams; adaptable and resilient under pressure.
Qualifications & Experience
- Bachelor’s degree or equivalent qualification in Mechanical Engineering, Electrical Engineering, HVAC, or a related discipline, or demonstrable industry experience.
- Minimum 2–5 years’ experience in technical sales support, application engineering or product support within ventilation, HVAC or related industrial equipment sectors.
- Previous exposure to manufacturing, supplier liaison and order management processes is desirable.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at NAFFCO Careers
Senior Project Cost Accountant
Dubai, UAE
NAFFCO Careers seeks a Senior Project Cost Accountant to manage project financials for fire protection projects, ensuring accurate job costing, timely billing, and robust forecasting. The role partners with project manag
Promoter - Cosmetics Division (Mall Booth Sales)
Dubai, UAE
NAFFCO Careers seeks a Cosmetics Promoter to promote and sell cosmetic and skincare products from mall kiosks/booths. The role involves attracting customers, demonstrating products, achieving sales targets, and maintaini
Submittal Engineer - Fire And Life safety Systems
Dubai, UAE
NAFFCO is seeking a Submittal Engineer to prepare and manage technical submittals for Fire & Life Safety projects. The role requires a Bachelor's in Electrical Engineering and 3-4 years of experience in Fire & Life Safet
Fit-Out Project Manager
Dubai, UAE
NAFFCO Careers seeks a Fit-Out Project Manager to plan, execute, and deliver firefighting and fire alarm fit-out projects in Dubai. The role requires strong technical knowledge of fire protection systems, NFPA standards,
Project Engineer - Fire Fighting Systems
Dubai, UAE
NAFFCO is seeking a Project Engineer for Fire Fighting Systems to lead end-to-end project execution. You will coordinate teams, oversee site installations, and ensure compliance with safety standards. Requires a mechanic
Site Supervisor – Security Solutions
Dubai, UAE
NAFFCO seeks an experienced Site Supervisor to oversee installation, testing, commissioning, and maintenance of Security Solutions at project sites. The role involves supervising site activities, coordinating with client
Steel Supervisor
Dubai, UAE
NAFFCO Careers seeks a Steel Supervisor to oversee steel fabrication and installation activities in Dubai. The role involves supervising daily operations, ensuring compliance with drawings and quality standards, and coor
Planning Engineer (Production Planning Automotive Division)
Dubai, UAE
NAFFCO seeks a Planning Engineer for its Automotive Division to develop and manage production planning processes. The role involves creating production schedules, coordinating material and capacity planning, and collabor
Senior Project Cost Accountant
Dubai, UAE
Promoter - Cosmetics Division (Mall Booth Sales)
Dubai, UAE
Submittal Engineer - Fire And Life safety Systems
Dubai, UAE
Fit-Out Project Manager
Dubai, UAE
Project Engineer - Fire Fighting Systems
Dubai, UAE
Site Supervisor – Security Solutions
Dubai, UAE
Steel Supervisor
Dubai, UAE
Planning Engineer (Production Planning Automotive Division)
Dubai, UAE