Sales Support Specialist

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you fr om considering Twilio. We are always looking for people who will bring something new to the table! Required: 2+ years of sales operations, Deal Desk, or customer success/account management experience Proficiency with Google Sheets and Excel Experience working within Salesforce CRM Results-driven, detail-oriented, and dedicated individual who is excited for the opportunity to fuel an already successful organization and sales team Collaborative approach, a “can do” attitude, and relentless in pursuing goals and solving problems Basic understanding of how different functions within an enterprise organization operate Ability to advocate for customers internally with cross-functional stakeholders Extreme attention to detail on written and verbal communications Extremely organized with above-average proficiency and operational excellence in spreadsheets, doc, and presentation creation Ability to prioritize and multi-task Knowledge in CPaaS and telecom is a plus Bachelor's Degree or equivalent years of experience required Desired: Experience working with Tableau or Looker Location This role will be remote and based in the United States. Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings . What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness lea ve, healthcare, a retirement savings program, and much more. Offerings vary by location. Compensation *Please note the salary range information provided applies only to candidates residing in California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State due to local requirements.

for candidates in oth er locations will be discussed during the hiring process. Please note that hiring for this role is not restricted to the locations listed abov e. The estimated pay ranges for this role are as follows: Based in Colorado, Hawaii, Illinois, Maryland, Massachuse tts, Min nesota, Vermont or Washington D.C.: $65,000 - $85,000 Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $72,000 - $95,000 Based in the San Francisco Bay area, California: $78,000 - $105,000 This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid persona l time off, paid parental leave. The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. Application deadline information Applications for this role are intended to be accepted until September 30, 2026, but may change based on business needs. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic . Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. . Stay alert to recruitment fraud We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @ twilio.com email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps. . Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.