Sales Support Rep

Key Responsibilities

• Cost Proposals/Quotes
• Create and assist with cost proposals and quotes using the Salesforce (CRM) within the established service level agreement (SLA) timeframe.
• Ensure pricing accuracy and compliance with approval workflows with each quote.
• Generate standard and customized quote documents for customers.
• Implementation/Gratis, Sample Orders, and Pilots
• Process, monitor, and track implementation/gratis requests based on established guidelines by product, Line of Business (LoB), or unique conditions.
• Submit and track sample orders. Provide detailed information for custom shipments and labeling.
• Execute pilot orders following the established guidelines and directions from the HMH Pilot team.
• Sales Operations
• Handle inbound requests for quotes, samples, implementation/gratis, etc., from AE and ASD teams.
• Research product availability, pricing, and tracking information.
• Escalate issues to management when necessary.
• Systems & Tools
• Develop and maintain working knowledge of Salesforce, SAP, Sales Hub, and Customer Care platforms.
• Perform daily sales transactions via SFDC and maintain organized records of sales activities.
• Collaboration & Communication
• Liaise with sales support team members and internal departments to troubleshoot and resolve issues.
• Participate in process improvement initiatives and team meetings.
• Provide clear, concise, and frequent updates related to transaction status with Sales Support manager(s), AEs, ASDs, etc.,
• Adaptability— Maintain effectiveness when experiencing major changes in work responsibilities or environment, adjusting effectively to work within new work structures, processes, or requirements.
• Navigating Complexity – Proactively and quickly making sense of complex issues; responding effectively to complex and ambiguous situations; communicating complicated information simply.
• Communication— Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that helps them understand and retain the message.