Sales Support

This is a multi-function role in a Business Centre.

Reporting to the Business Centre Manager, the person in the Sales Support role should be a dynamic self-motivated individual ready to work in a fast-paced team environment and capable of providing superior customer service to our valued customers. ‍ MAIN RESPONSABILITIES:

• Provide superior customer service communication via telephone, email and/or other communication by promptly and professionally assisting with customers' needs;

• Respond to customers' inquiries in a timely manner, with assistance from other team members if needed;

• Develops a professional relationship with customers and/or vendors as per criteria establishes by the Manager;

• Takes necessary action to resolve customer service issues in a timely manner; follows up and verifies commitments are met afterwards;

• Proactively suggest associated and/or alternate products as needed;

• Promotes focus product items;

• Quickly informs the appropriate person (Business Centre Manager, Outside Sales Representatives) of customer feedback with regards to price, products, services, etc.

• Assist with other administration duties required for the successful running of the Business Centre on a 'as needed' basis, (ex: receive and sort mail, prepare deposits, account payables, freight claims, processing paperwork for invoicing, cash reconciliation and other assigned tasks);

• Takes a proactive approach to enhancing their technical knowledge through available training on various product lines and learning opportunities;

• Support in other tasks as needed (purchasing / inventory management).