Sales Support Associate

Serve existing and potential customers through inbound call management, order processing, and support activities.

Use active listening to understand customer needs and provide accurate product and service solutions.

Resolve customer issues by investigating concerns and partnering with supervisors when escalation is required.

Work closely with inside and outside sales representatives to ensure strong account coverage and continuity.

Provide administrative support including quotes, shipping coordination, email responses, and call coverage.

Act as backup support for inside sales when team members are out.

Support Big Box vendors such as Home Depot and Lowe’s, primarily through EDI order processing.

Prepare product samples and coordinate FedEx and other outbound shipments.

Maintain accuracy and attention to detail in all order and support activities.

High school diploma or equivalent required.

Experience in customer service or administrative support role.

Exposure to office-based or sales-support environments.

Office-based, team-oriented work setting.

Frequent interaction with sales teams and customers via phone and email.

Fast-paced environment requiring strong attention to detail.

Collaborative atmosphere with shared responsibilities.

Regular use of computers, phones, and office systems.

Support-driven role with a strong emphasis on teamwork and reliability.

Parksite Parksite is a premier sales, marketing, and distribution company serving the building industry with a focus on both interior and exterior products. We supply top fabricators and building material dealers with category-leading products for residential, commercial, and remodeling markets. Our unique marketplace niche is education. We identify products with distinctive applications and educate architects, builders, and designers on their value. This approach has made us an industry leader with each product line we represent. We combine marketing expertise and industry knowledge to create demand for our supplier business partners. We help build brands.

Atlantic Plywood Corporation (APC) Since 1974, Atlantic Plywood Corporation has delivered the highest quality and best value to our customers. This philosophy has helped us grow into a regional industry leader, distributing a wide range of quality hardwood plywood and panel products throughout the Eastern United States. Our many satisfied customers know that Atlantic Plywood offers not only dependable products and services but also a convenient, cost-effective partnership that helps their business grow.

Opportunity to advance into inside sales, account management, or operations roles.

Build specialized knowledge of products, systems, and customer processes.

Develop a strong foundation for long-term career growth within the organization.

Gain exposure to large-scale customers and Big Box retail partnerships.

Be part of a company that values internal development and long-term success.

Join a team where your hard work is recognized and rewarded. As a Parksite Associate, you'll gain valuable skills, work with quality products, and become part of an employee-owned company that invests in your success. We are Equal Opportunity Employers committed to building diverse and inclusive teams.