Sycurio is seeking a Sales & Solution Engineer based in Bengaluru to serve as the technical lead for opportunities developed with global BPOs, GSIs, MSPs and consulting partners.
The role will support partners serving enterprise customers across the United States, United Kingdom and EMEA, helping them position, design and validate secure payment solutions across contact-center and digital environments.
This person will work as a trusted technical advisor to partner sales and solution teams, translating customer requirements into scalable designs and commercially viable solutions.
The role combines hands-on pre-sales execution, partner enablement and technical ecosystem development.
Technical opportunity ownership: Own technical discovery, qualification, solution design and validation for assigned partner-led opportunities.
Partner co-selling: Support partner account teams, client partners and solution consultants in customer meetings, workshops, demos and technical evaluations.
Architecture and design: Create high-level designs and scalable, template-based architectures spanning CCaaS, telephony, IVR, CRM, cloud and payment ecosystems.
Technical risk management: Identify integration dependencies, security considerations and delivery risks early, and coordinate resolution with internal and partner teams.
Partner enablement: Train and enable partner sales engineers, architects and delivery teams through structured sessions, playbooks, reference architectures and reusable demonstration assets.
Value communication: Translate APIs, security, payments and compliance capabilities into clear business value for technical, operational and executive audiences.
RFx support: Provide structured, accurate and timely technical input for RFIs, RFPs, tenders, proposals and partner solution documents.
Product feedback: Capture recurring partner and customer requirements, competitive insights and integration needs, and provide actionable feedback to Product and Engineering.
Demo and asset improvement: Contribute to the continuous improvement of demonstration environments, technical collateral and standardized solution assets.
Global collaboration: Work across Sycurio’s Partnerships, Sales, Product, Engineering, Delivery and Marketing organizations and accommodate periodic US and UK business hours.
Be able to work on site at our office in Bangalore Monday - Friday.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
Five or more years of pre-sales, sales engineering, solution consulting or partner solutions experience in enterprise SaaS or technology environments.
Strong expertise in at least one of the following domains: contact centers and CCaaS; telephony and IVR; CRM integrations; digital payments; or PCI-compliant systems.
Experience supporting partner-led sales motions with BPOs, GSIs, MSPs, consulting firms, OEMs or technology alliances.
Experience working with global service providers such as TCS, Infosys, Wipro, Concentrix, Presidio or comparable organizations is strongly preferred.
Experience working with AI/BOT technology including Google, AWS and others (Agentic, Multi-Modal, Etc.)
Working knowledge of API-based architectures, cloud environments and system integrations; AWS experience is preferred.
Ability to produce clear high-level designs, document requirements and explain data flows, dependencies and integration patterns.
Demonstrated success delivering customer presentations, technical workshops and product demonstrations to mixed technical and executive audiences.
Experience responding to RFIs, RFPs and enterprise tender requirements.
Excellent written and verbal English communication with the ability to simplify complex technical concepts.
Exposure to PCI DSS, payment security, omnichannel payments, fraud reduction or sensitive-data protection is highly desirable.
REST APIs, webhooks and cloud-based integration patterns.
Contact-center platforms, telephony, IVR and external conferencing or call-transfer architectures.
CRM, CCaaS and payment-service-provider ecosystems.
Security, compliance and sensitive-data-handling concepts.
Structured solution documentation, reusable architectures and commercially viable design decisions.
Chatbot design experience and understanding of programming languages, cloud functions and webhooks, API and system integration and dialog design.
Partner-led opportunities progress faster because technical requirements and risks are addressed early.
Partners can independently identify, position and initially qualify appropriate Sycurio use cases.
Solution designs are accurate, standardized, scalable and aligned with Sycurio product capabilities.
Customer demonstrations and workshops clearly connect technical capability to business outcomes.
Partner feedback is captured and converted into actionable input for Product and Engineering.
Help build a high-priority global partner motion from a growing Bengaluru hub.
Work across major enterprise ecosystems spanning customer experience, cloud, payments and compliance.
Join a well-funded international business that combines entrepreneurial pace with the discipline of an established organization.
Collaborate with global sales, partnerships, product, engineering, marketing and delivery leaders.
Receive competitive compensation, performance incentives and benefits aligned with the India market.
Sycurio is an equal opportunity employer.
Employment decisions are made without unlawful discrimination and reasonable accommodations are available throughout the recruitment process.
We may use artificial intelligence tools to support parts of the hiring process, such as reviewing applications, analyzing résumés or assessing responses.
These tools support our recruitment team and do not replace human judgment; final hiring decisions are made by people.
Candidates may contact Sycurio for further information about how their data is processed.
*All final interview candidates will be subject to Background check as a pre-condition of a potential offer of employment.
Any information found will be considered when making the final hiring decision.
Please be aware that the background check process will not go ahead without your written consent.
About Sycurio
Software & SaaS86 employeesFounded 2009
Secure payment software company serving enterprises through voice, IVR, and digital channels with PCI DSS compliance.
