Sales Representative - Onsite

• Conduct inbound interactions to provide customer support while promoting satellite internet
• Provide support with activating equipment, password resets, service plan management and general information inquires.
• Complete service order request and negotiate when needed.
• Create a positive customer experience through empathy, patience, and a commitment to understanding and resolving customer concerns.
• Clearly explain product benefits, including speed, reliability, installation details, and service availability.
• Meet and exceed sales targets, conversion goals, and quality metrics.
• Accurately process orders, update customer information, and document interactions.
• Collaborate with leaders and trainers to continuously improve product knowledge

• Previous experience in sales, customer service, or telecommunications is preferred but not required. We will train you!
• Strong communication and active listening skills.
• Ability to simplify and explain technical information to everyday customers.
• Goal driven mindset with a passion for helping customers.
• Comfortable using computers, multiple systems, and communication tools.
• Flexibility to work various shifts depending on program needs.
• High school diploma or equivalent required.

What ibex Offers

• Paid training on customer support and satellite internet technology.
• Growth and advancement opportunities within a global BPO leader.
• Benefits (medical, dental, vision, PTO).
• A supportive and energetic team culture.

• Full-time

Shift availability:

• Friday through Tuesday

• Dental insurance
• Health insurance
• Perk Spot
• On-the-job training
• Paid time off
• Referral program
• Vision insurance

Ability to Commute:

Location: 251 Grey Flats Rd, Beckley, WV 25801

• In person