Sales Professional - Inside Sales

Holds self-accountable for prospecting a minimum of 1-2 hours each day

Obtains referrals from families served by the location

Networks and builds community and civic relationships

Explains and presents presentations to families served and referred families

Maintains and tracks activity levels to ensure productivity

Responds to client inquiries in a timely, respectful, sensitive and professional manner

Connects with families through listening, honest communication and genuine concern

Develops an understanding of each family’s unique needs and offers solutions that provide value to them

Stays in touch with families to ensure satisfaction

Prepares for all appointments and performs all procedures with professionalism and attention to detail

Follows through on all customer problems and requests

Builds trust-based relationships to earn the right to ask for referrals

Earns the right to gain referrals to offer protection to protect family members, and the family’s relatives and friends, by edu c ati n g them on the benefits of pre-planning

Represents a continuous link from services provided at need, through aftercare, to providing services to protect families in the future

Collaborates and tea m s w i th funeral di r ecto r s, l ocat i on ma n agers, and other m embers of funeral ho m e and or ce me tery staff, to provide seam l ess, high qua l ity service

Thoroughly and completely reviews previous services and contacts with families to prepare to support current needs and or sales

Shares family concerns with rest of the SCI team

High school diploma or equivalent

1-2 years of college or an equivalent of education and experience

High school equivalency and 1-2 years of college or an equivalent of education and experience

1-2 years of customer service or sales industry experience preferred

Current state/province issued driver’s license with an acceptable driving record

Insurance license if required by state/province law and as prescribed by each state board