eightfold
Sales Ops Program Mgr
NetApp
Bengaluru, IND
Full-time
Senior · 12+ years experience
Onsite
Discovered 2 weeks ago
Free
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The Install Base Excellence team is responsible for helping can help NetApp Customer Success Org to improve data quality, reduce downtime, and increase customer loyalty by providing visibility into a customer's assets through improving asset tracking, reducing churn, improving customer satisfaction & loyalty. As a Program Manager, you are responsible for planning and managing programs related to the Renewals AND Customer Success Data programs. The team is accountable of enabling success of CSO AOP for NetApp. This role is a pivotal role in driving transformational approach to IB Data operations.
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Job Summary
The Install Base Excellence team is responsible for helping can help NetApp Customer Success Org to improve data quality, reduce downtime, and increase customer loyalty by providing visibility into a customer's assets through improving asset tracking, reducing churn, improving customer satisfaction & loyalty. As a Program Manager, you are responsible for planning and managing programs related to the Renewals AND Customer Success Data programs. The team is accountable of enabling success of CSO AOP for NetApp. This role is a pivotal role in driving transformational approach to IB Data operations.
Job Requirements
- Asset & Install Base (IB) Management: Drive asset lifecycle management, data accuracy, asset tagging, forecasting, and lifecycle transitions. Partner with IT and business teams to develop and implement IB management strategies. Enable stakeholder success through process guidance, training, and tool adoption.
- Churn Prevention & Customer Retention: Establish and manage churn prevention and win-back programs. Analyze customer consumption, asset utilization, and growth trends, providing actionable recommendations to improve renewal outcomes and customer retention.
- Reporting & Data Standardization: Standardize IB data management practices across the organization. Identify reporting gaps, develop dashboards and scorecards, and ensure consistent, high-quality reporting for Customer Success leadership.
- Continuous Improvement: Drive operational excellence by optimizing tools, processes, and workflows. Identify opportunities to eliminate manual effort, improve efficiency, reduce cycle times, and enhance productivity across Data Programs.
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