Sales Ops & Implementation Manager

Sales Process & CRM Management: Supports the SVP of Sales and Marketing in designing and maintaining SOPs for all sales activities, leads onboarding and CRM training for new NSMs, and builds and optimizes dashboards for executive reporting, individual sales rep performance, and pipeline/funnel tracking.

Lead Management & Sales Enablement: Owns and manages the sales lead board, partnering with Marketing on lead generation strategy and tracking lead performance and conversion metrics. Leads sales enablement efforts — training, tools, and resources — that support NSM effectiveness, and partners closely with NSMs to prioritize outreach and target account alignment.

Pipeline Stage-Gate Ownership: Establishes and maintains stage-gate criteria for each phase of the sales pipeline. Acts as the opportunity validator, ensuring required documentation and approvals — including signed MNDA, signed LOA where applicable, site lists, and invoices/spend data — are complete before an opportunity advances to the next stage.

Vendor Pricing & Cross-Functional Coordination: Partners closely with Business Solutions and Vendor Relations to ensure vendor pricing and bids are received on time to support proposal and closing timelines, and coordinates with Key Accounts and other stakeholders to confirm deal readiness at each stage gate.

Implementation & Launch Project Management: Serves as project manager for new client and wallet share implementations, owning the timeline from signed contract through live launch. Builds and maintains implementation project plans, establishing milestones, deadlines, and owners for each workstream, and proactively identifies and resolves risks to keep launches on track.

Client Handoff & Launch Support: Coordinates cross-functionally with Business Solutions, Vendor Relations, Key Accounts, and Operations throughout implementation, and confirms a smooth transition to Key Accounts and Operations post-launch to ensure continuity of service and a positive client experience.

Cross-Departmental Collaboration: Actively participates in internal meetings related to sales performance, process optimization, and strategic initiatives, and contributes to internal enablement by sharing insights, best practices, and feedback across teams.

CORE VALUES Together, we DRIVE success through the Quest Core Values:

Develop People Trust and empower one another Encourage people to be their best selves Honor individual goals and aspirations Build strong leaders

Trust and empower one another

Encourage people to be their best selves

Honor individual goals and aspirations

Build strong leaders

Foster Respect Support one another Treat every role as vital Embrace diverse backgrounds Create an inclusive environment

Support one another

Treat every role as vital

Embrace diverse backgrounds

Create an inclusive environment

Deliver Innovation Be the change Ask questions and be curious Seek opportunities and identify problems Contribute to solutions

Be the change

Ask questions and be curious

Seek opportunities and identify problems

Contribute to solutions

Value Relationships Win and grow as one team Put people first Partner across the organization to build strong collaboration Embody a customer service mindset – both internally and externally

Win and grow as one team

Put people first

Partner across the organization to build strong collaboration

Embody a customer service mindset – both internally and externally

Pursue Excellence Act with integrity Hold yourself and others accountable Be fully engaged Focus fanatically on data and insights Serve as a good steward in our communities

Act with integrity

Hold yourself and others accountable

Be fully engaged

Focus fanatically on data and insights

Serve as a good steward in our communities