paycor
Sales Operations Support Manager
Backyard Products
Plano, USA
Full-time
Mid Level
Hybrid
Discovered 1 weeks ago
Free
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- Customers first - Always!
- Total Quality Management - Everywhere!
- Manage the Numbers - Measure and Improve!
- Speed, Execution, and Simplicity - Get it Done!
- People Make It Happen - Grit and Passion!
- Manage daily operational tasks supporting key ecommerce accounts across multiple retailer portals and internal systems
- Coordinate and execute item onboarding workflows including setup, documentation, and retailer readiness requirements
- Support Sales Leads with item setup, retailer documentation requests, and ongoing account needs
- Maintain accurate customer, item, and order details within ERP systems and vendor portals
- Prepare and manage spreadsheets and reports for item agreements, quote requests, and retailer requirements
- Review and manage purchase orders and order changes directly within customer vendor portals
- Validate order details including ship windows, routing requirements, quantities, and cancellations
- Ensure each order moves from receipt through fulfillment, invoicing, and completion
- Follow up on partial shipments, short ships, and delayed orders to drive timely closure and resolution
- Maintain order tracking documentation and use escalation paths as needed to ensure orders are completed
- Facilitate sales order requests, sales order changes, and sales order detail sheets
- Support order entry, order updates, and cancellations as needed
- Download and process LTL orders through dealer portals when required
- Facilitate PO changes and PO cancellations
- Review lingering orders, open orders, and LTL orders pending billing or pending fulfillment
- Communicate with Dealer Services and internal teams to ensure shipments remain on time and accurate
- Review daily inventory feeds to monitor item availability and inventory health
- During peak season, review inventory feeds multiple times per day as needed
- Work with items that are out of stock and adjust inventory levels appropriately, including zeroing out inventory when required
- Identify risks related to inventory, allocation, and ship windows and escalate as needed to support fulfillment
- Perform website audits to ensure product pages are accurate and brand compliant
- Update retailer websites with images, product specs, romance copy, features, and benefits
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