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Sales Operations Specialist
HOTALING & CO.
San Francisco, UAE
Full Time
Entry
Hybrid
4 weeks ago
Sales OperationsMicrosoft ExcelERP SystemsData AnalysisOrder ManagementPricing Administration
Free
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Sales OperationsMicrosoft ExcelERP Systems
About the Role
Hotaling & Co. seeks a Sales Operations Specialist to support sales and operational processes, including order management, pricing administration, ERP data maintenance, and reporting.
Key Skills for This Role
Sales OperationsMicrosoft ExcelERP SystemsData AnalysisOrder ManagementPricing Administration
Responsibilities
- Support daily sales operations activities, including order management, pricing administration, and operational requests
- Serve as a primary point of contact for distributor partners and internal stakeholders on operational matters
- Monitor and resolve order issues, aging orders, and process exceptions
- Maintain customer, product, pricing, vendor, and item master data within ERP and related systems
- Ensure data accuracy through ongoing maintenance, validation, and auditing
- Support ERP transaction processing and day to day system administration activities
- Participate in system enhancements, testing, implementations, and process changes
- Develop and maintain recurring sales, inventory, operational, and ad hoc reports
- Analyze data and identify trends, issues, and opportunities to support business decisions
- Identify opportunities to improve operational processes, reporting, and workflows
Requirements
- Advanced Microsoft Excel skills, including pivot tables, lookups, filtering, and data analysis
- Strong attention to detail and commitment to data accuracy
- Excellent organizational skills and ability to manage multiple priorities
- Strong analytical and problem solving abilities
- Experience working with ERP systems and business applications
- Comfortable working within a combination of legacy and modern business systems
- Ability to identify process improvement opportunities and implement practical solutions
- Strong written and verbal communication skills
- Ability to work independently and take ownership of responsibilities
Full Job Posting
Company Description
- Hotaling & Co. is the leading importer of artisanal spirits and cocktail essentials.
- Our portfolio includes Luxardo Liqueurs & Cherries, Nikka Whisky, Junipero Gin, HINE Cognac, and more.
Job Description
- The Sales Operations Specialist supports the day to day execution of sales and operational processes while helping improve the systems, reporting, and workflows that support the business.
- This role serves as a key resource across Sales, Finance, Supply Chain, and external partners.
- Please note, this is a hybrid role.
Key Roles: Sales Operations & Business Support
- Support daily sales operations activities, including order management, pricing administration, and operational requests.
- Serve as a primary point of contact for distributor partners and internal stakeholders on operational matters.
- Monitor and resolve order issues, aging orders, and process exceptions to support customer service and business objectives.
- Coordinate with cross functional teams to ensure timely resolution of operational issues.
ERP & Systems Support
- Maintain customer, product, pricing, vendor, and item master data within ERP and related systems.
- Ensure data accuracy through ongoing maintenance, validation, and auditing.
- Support ERP transaction processing and day to day system administration activities.
- Participate in system enhancements, testing, implementations, and process changes.
- Help identify opportunities to improve system functionality and business processes.
Reporting & Analysis
- Develop and maintain recurring sales, inventory, operational, and ad hoc reports.
- Analyze data and identify trends, issues, and opportunities to support business decisions.
- Validate information across multiple systems and investigate discrepancies.
- Create and maintain reporting tools, dashboards, and key performance metrics.
- Utilize advanced Excel skills to organize, analyze, and present data.
Process Improvement
- Identify opportunities to improve operational processes, reporting, and workflows.
- Support projects focused on efficiency improvements, automation, and process standardization.
- Document and maintain standard operating procedures (SOPs) and process documentation.
- Assist with cross functional initiatives aimed at improving operational performance.
Cross Functional Collaboration
- Communicate clearly and effectively across departments to resolve issues and support business objectives.
- Provide responsive support while maintaining a high level of accuracy and attention to detail.
Must Have Skills & Competencies
- Advanced Microsoft Excel skills, including pivot tables, lookups, filtering, and data analysis.
- Strong attention to detail and commitment to data accuracy.
- Excellent organizational skills and ability to manage multiple priorities.
- Strong analytical and problem solving abilities.
- Experience working with ERP systems and business applications.
- Comfortable working within a combination of legacy and modern business systems.
- Ability to identify process improvement opportunities and implement practical solutions.
- Strong written and verbal communication skills.
- Ability to work independently and take ownership of responsibilities.
Salary & Benefits
- Salary: $86,000 $92,000 base, Bonus: up to 10%
- Benefits include Medical, Dental, Vision, Car & Cell Phone Allowance, FSA, 401k with Match, Life and AD&D, STD, LTD, Employee Assistance Program, Educational Assistance Program, Annual National Company Meeting, Paid Parental Leave, Sick and Vacation hours, 12 Paid Holidays, Volunteer hours, Performa
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