Sales Operations Specialist

Sales Process Optimization (related to Market to Sales Agreement processes)

Streamlining and improving sales workflows to maximize efficiency and productivity. This involves identifying and implementing improvements in processes and systems, reducing administrative burdens, and ensuring seamless integration and collaboration across various departments: Sales Operations lead, Business Monitoring, Sales Excellence and all Internal stakeholders.

Support on Commercial activities

Managing Cross-functional projects: Coordinate initiatives across multiple departments to ensure seamless project execution (e.g. MSA/NDA, Consignment Stock)

Lead Management and Pre-Sales Support: Assist the sales team with lead management and support pre-sales activities to drive customer engagement and conversion.

Supporting preparation of negotiation

Managing non-selling activities & support tasks of the sales team in the sales tools: CRM (Salesforce), BI tools, CPSO, and any others

Provide first line support for customer queries relating to technical, commercial, marketing, financial, regulatory or quality.

Process and complete all customer documentation requests, provide standard documentation to customers according to defined business KPIs.

Manage review and update of standard documentation and customer documentation in coordination with right SMEs

Data Analysis and Reporting:

Data Collection and Validation:

Gather sales data from various sources such as CRM systems, sales tools, and databases.

Ensure the accuracy and completeness of collected data by performing regular validation checks.

Performance Metrics Analysis:

Analyze key performance indicators (KPIs)

Identify trends, patterns, and anomalies in sales data to provide actionable insights.