SpinLife, the retail division of Numotion, is the nation’s largest direct-to-consumer provider of Durable Medical Equipment (DME), serving aging adults, individuals with disabilities, and pediatric customers with compassion, expertise, and innovation.
Our mission is to be the most trusted and forward-thinking leader in mobility solutions, empowering teammates, customers, and communities to move without limits.
With a proven e-commerce model and a nationwide network of service technicians, SpinLife delivers more than just products—we provide personalized care and ongoing support.
Now, we’re expanding into brick-and-mortar retail to bring our trusted brand even closer to the communities we serve.
Lead, develop, and retain a high-performing team of Product Experts through recruitment, onboarding, coaching, performance management, and career development.
Establish clear performance expectations and accountability for sales, service, quality, and operational objectives while fostering a collaborative, customer-focused culture of continuous improvement.
Monitor and drive individual and team performance through KPI analysis, call reviews, performance evaluations, and targeted coaching to improve sales effectiveness, customer satisfaction, and compliance.
Partner with Finance to manage commission reporting, resolve discrepancies, and ensure transparency of incentive compensation programs.
Oversee daily sales operations, including workforce planning, scheduling, staffing optimization, and service-level management to maximize productivity and customer responsiveness.
Identify operational challenges and implement process improvements that enhance efficiency, team performance, and the overall customer experience.
Serve as an escalation resource for complex customer and operational issues, providing guidance and support to ensure timely resolution.
Champion a world-class customer experience by acting as the voice of the customer and leveraging insights to improve products, services, processes, and team effectiveness.
Collaborate with Merchandising and cross-functional partners to develop product knowledge, support strategic initiatives, and align sales operations with organizational goals.
Analyze business performance data and customer trends to provide recommendations, execute growth strategies, and drive continuous improvement.
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Communicate performance results, customer insights, operational updates, and business recommendations to leadership and key stakeholders.
Partner with leadership to establish and achieve departmental goals, objectives, and performance metrics.
Ensure compliance with company policies, regulatory requirements, confidentiality standards, and organizational values while modeling ethical leadership and accountability.
Monitor call quality, sales conversations, and customer interactions to ensure compliance with established standards while providing coaching that improves conversion, customer satisfaction, and team effectiveness.
Utilize Numotion Leadership Principles to perform job with integrity, compliance, and values consistent with Numotion’s mission.
Adhere to employee or customer confidentiality and comply with Numotion’s policies and federal regulations.
Provide excellent customer service for all internal and external customers of the operations at all times. Provide solutions for customer concerns and continually focus on customer service as our top priority.
The above duties and responsibilities are not an all-inclusive list but rather a general representation of the duties and responsibilities associated with this position. The duties and responsibilities will be subject to change based on organizational needs and/or as deemed necessary by management.
Bachelor's degree in Business, Management, Marketing, or a related field.
Three to five (3-5) years of leadership experience managing inside sales, contact center, phone-based sales, or direct-response sales teams, preferably in healthcare, DME, mobility, or other consultative product environments.
Demonstrated success leading employee development, coaching, performance management, and team engagement initiatives.
Experience driving sales performance through KPI management, sales coaching, performance analysis, and operational execution.
Proven ability to lead teams in a fast-paced, customer-focused environment while balancing sales, service, and operational objectives.
Experience identifying business challenges, implementing process improvements, and driving operational effectiveness.
Strong verbal, written, and interpersonal communication skills.
Excellent organizational and time management skills with the ability to manage multiple priorities.
Proficiency with Microsoft Office applications, including Excel.
Ability to work independently while maintaining strong collaboration across teams.
Dedicated workspace and reliable internet connectivity if working remotely.
Durable Medical Equipment (DME), mobility equipment, healthcare, or related industry experience.
Experience managing KPI-driven sales teams in a contact center environment.
Knowledge of workforce management, reporting tools, and process improvement methodologies.
Experience with CRM, call center, or performance management systems.
Familiarity with payer requirements, compliance standards, and revenue cycle processes.
Demonstrated experience serving as a subject matter expert or informal team lead preferred.
Ability to concentrate and remain focused while handling multiple tasks, responsibilities and projects;
Ability to read and to understand and carry out written and verbal instructions.
Must be able to perform bending, twisting, stooping, reaching and lifting of moderate to heavy weight material up to 20 lbs.
At Spinlife, we offer competitive compensation packages, including medical, dental and vision insurance, short-term and long-term disability, a 401k, and life insurance.
Spinlife is an equal opportunity employer.
We strive for a workplace that reflects the communities we serve and do not tolerate discrimination against our employees, customers, and partners regardless of ethnicity, disability, gender identity, sexual orientation, religion, age, citizenship, marital or veteran status.
Spinlife is a drug-free workplace.
Candidates are required to pass a drug test before beginning employment.
About SpinLife
Parent group profile
Numotion
Retail3000 employeesFounded 2012
Leading provider of mobility solutions and assistive technology.
