Sales Operations Manager

The Opportunity

Sales Operations and Process Excellence

• Drive sales process optimization, pipeline governance, and opportunity management across the MEA Service organization.
• Oversee GTS and MIMO processes and implement continuous improvements to sales workflows.

Analytics and Performance

• Manage Salesforce data integrity and serve as the regional Salesforce subject matter expert.
• Develop Power BI dashboards, KPI scorecards, and automated reporting solutions.
• Provide sales, pipeline, forecasting, order intake, and performance analytics.
• Support budgeting and revenue planning and monitor forecast accuracy, pipeline health, conversion rates, and performance metrics.
• Facilitate business reviews and identify risks, opportunities, and corrective actions.

Enablement and Collaboration

• Lead CRM, analytics, sales enablement, reporting automation, and business intelligence initiatives.
• Train users on Salesforce, Power BI, forecasting processes, and sales analytics tools.
• Partner with Sales, Marketing, Finance, Front-End Sales, and Local Service Units.
• Provide data-driven recommendations to leadership and promote data quality, process compliance, and governance.
• Ensure compliance with applicable external and internal regulations, procedures, and guidelines.

Your Background

• Bachelor's or master's degree in Business Analytics, Data Science, Sales, Marketing, or a related field.
• At least 5 years of experience in Sales Operations, Business Analytics, Commercial Excellence, or related functions.
• Strong Salesforce reporting, forecasting, pipeline management, CRM governance, and dashboarding experience.
• Hands-on expertise in Power BI, data visualization, reporting automation, and analytics.
• Ability to translate complex data into actionable business insights and recommendations.
• Excellent communication, stakeholder management, and problem-solving skills.
• Ability to work in a fast-paced, cross-functional, matrixed organization.
• Exposure to multi-country sales operations, commercial reporting, and forecasting.
• Experience in B2B sales and/or the Energy sector.

Values and Compliance