Sales Operations Manager

The Opportunity

Sales Operations and Analytics

• Drive sales process optimization, pipeline governance, and opportunity management across the MEA Service organization.
• Oversee GTS and MIMO processes and implement continuous improvements to sales workflows.
• Manage Salesforce data integrity and serve as the regional Salesforce subject matter expert.
• Develop Power BI dashboards, KPI scorecards, and automated reporting solutions.
• Deliver sales, pipeline, forecasting, order intake, and performance analytics.

Forecasting and Enablement

• Support forecasting, budgeting, and revenue planning aligned with business objectives.
• Monitor forecast accuracy, pipeline health, conversion rates, and sales performance.
• Facilitate forecast, pipeline, and business reviews and recommend corrective actions.
• Lead CRM, analytics, sales enablement, reporting automation, and business intelligence initiatives.
• Train users on Salesforce, Power BI, forecasting processes, and sales analytics tools.

Collaboration and Governance

• Partner with Sales, Marketing, Finance, Front-End Sales, and Local Service Units.
• Act as the primary contact for sales reporting, analytics, forecasting, and sales operations governance.
• Establish best practices for sales operations, reporting, analytics, and data management.
• Drive data quality, process compliance, and performance monitoring across the region.
• Ensure compliance with applicable external and internal regulations, procedures, and guidelines.

Your Background

• Bachelor's or Master's degree in Business Analytics, Data Science, Sales, Marketing, or a related field.
• At least 5 years of experience in Sales Operations, Business Analytics, Commercial Excellence, or related functions.
• Strong Salesforce reporting, forecasting, pipeline management, CRM governance, and dashboarding experience.
• Hands-on Power BI, data visualization, reporting automation, and analytics expertise.
• Excellent communication, stakeholder management, and problem-solving skills.
• Experience working in a fast-paced, cross-functional, matrixed organization.
• Exposure to multi-country sales operations, commercial reporting, and forecasting is advantageous.
• Experience in B2B sales and/or the Energy sector is advantageous.