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TimelyCare is a clinically accountable virtual care provider built specifically for education. Trusted by nearly 500 campuses across the U.S., TimelyCare combines URAC-accredited clinical standards with a measurement-based approach and a partnership-first model to help institutions champion well-being with clarity, accountability, and real-world impact. Through a seamless, easy-to-access platform, TimelyCare offers a comprehensive range of services, including a crisis line, mental health counseling, on-demand emotional support, medical care, psychiatric care, health coaching, success coaching, basic needs assistance, faculty and staff guidance, peer support, and self-guided wellness tools. TimelyCare drives clinically validated improvements in depression and anxiety, supporting healthier learning environments.
TimelyCare is seeking a Sales Operations Manager to serve as a strategic partner to our GTM organization. This role will be responsible for driving data-informed decision-making across Sales, Customer Success, and broader revenue teams.
This is a high-impact role requiring a rare blend of technical execution, analytical rigor, and strategic autonomy. You will translate complex data into actionable insights, influence revenue outcomes, and help build the infrastructure needed to scale.
Pipeline & Funnel Analytics Own and analyze full-funnel performance (Lead > SQL > Opportunity > Closed Won) Monitor conversion rates, pipeline velocity, time-in-stage, and rep performance Identify pipeline gaps, coverage issues, and key performance drivers
Own and analyze full-funnel performance (Lead > SQL > Opportunity > Closed Won)
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Monitor conversion rates, pipeline velocity, time-in-stage, and rep performance
Identify pipeline gaps, coverage issues, and key performance drivers
Forecasting & GTM Planning Build and maintain forecasting models across pipeline, bookings, and renewals Support quarterly and annual planning processes Deliver accurate, insight-driven forecasts with clear variance analysis Proactively identify risks and opportunities within the forecast
Build and maintain forecasting models across pipeline, bookings, and renewals
Support quarterly and annual planning processes
Deliver accurate, insight-driven forecasts with clear variance analysis
Proactively identify risks and opportunities within the forecast
Reporting & Insights Develop and maintain executive-facing dashboards and reporting Deliver clear, concise insights for forecast calls, QBRs, and leadership reviews Translate data into actionable recommendations for Sales leadership
Develop and maintain executive-facing dashboards and reporting
Deliver clear, concise insights for forecast calls, QBRs, and leadership reviews
Translate data into actionable recommendations for Sales leadership
Data & Process Ownership Partner with Business Systems team to ensure Salesforce data integrity and hygiene Define and standardize GTM KPIs Improve funnel definitions, stage criteria, and data capture processes
Partner with Business Systems team to ensure Salesforce data integrity and hygiene
Define and standardize GTM KPIs
Improve funnel definitions, stage criteria, and data capture processes
Cross-Functional Collaboration Partner with Sales, Marketing, Customer Success, and Data/BI teams Influence strategic decisions through data and analysis Align reporting and metrics across the GTM organization
Partner with Sales, Marketing, Customer Success, and Data/BI teams
Influence strategic decisions through data and analysis
Align reporting and metrics across the GTM organization
Experience 5+ years in Sales Ops, RevOps, or GTM Analytics with a proven track record of supporting B2B SaaS Sales leadership as a strategic business partner Demonstrates the builder autonomy needed to thrive in less-defined environments.
5+ years in Sales Ops, RevOps, or GTM Analytics with a proven track record of supporting B2B SaaS Sales leadership as a strategic business partner
Demonstrates the builder autonomy needed to thrive in less-defined environments.
Strategic & Analytical Mindset Ability to pull, analyze, and translate data into actionable insights, clear recommendations, and measurable business impact
Ability to pull, analyze, and translate data into actionable insights, clear recommendations, and measurable business impact
Systems & Tools Advanced Salesforce (reporting, dashboards, forecasting, data hygiene) Strong Excel/Sheets (modeling, scenarios) Experience with BI tools (Looker, Tableau, Power BI) preferred
Advanced Salesforce (reporting, dashboards, forecasting, data hygiene)
Strong Excel/Sheets (modeling, scenarios)
Experience with BI tools (Looker, Tableau, Power BI) preferred
Pipeline & Funnel Expertise Deep understanding of full-funnel metrics (Lead > Closed Won), including conversion rates, pipeline velocity, time-in-stage, and rep performance drivers
Deep understanding of full-funnel metrics (Lead > Closed Won), including conversion rates, pipeline velocity, time-in-stage, and rep performance drivers
Forecasting & Planning: Owns forecasting models and supports GTM planning (pipeline, bookings, renewals) Delivers accurate forecasts with strong variance analysis Proactively identifies risks and opportunities in the forecast Quota/territory planning experience a plus
Owns forecasting models and supports GTM planning (pipeline, bookings, renewals)
Delivers accurate forecasts with strong variance analysis
Proactively identifies risks and opportunities in the forecast
Quota/territory planning experience a plus
Business Acumen Strong understanding of sales motions and revenue drivers Proactively surfaces pipeline risks and performance opportunities
Strong understanding of sales motions and revenue drivers
Proactively surfaces pipeline risks and performance opportunities
Reporting & Communication Builds executive-facing dashboards and delivers clear, concise insights Comfortable presenting in forecast calls, QBRs, and leadership reviews
Builds executive-facing dashboards and delivers clear, concise insights
Comfortable presenting in forecast calls, QBRs, and leadership reviews
Data & Process Ownership Ensures CRM integrity, defines GTM KPIs, and improves funnel definitions, stage criteria, and data capture processes
Ensures CRM integrity, defines GTM KPIs, and improves funnel definitions, stage criteria, and data capture processes
Strategically Autonomous - You proactively identify problems, uncover root causes, and deliver solutions before they surface to leadership
Analytical & Detail-Oriented - You operate as a trusted source of truth for revenue performance, with a sharp eye for data accuracy and insights
Translator - You translate Sales leaderships high-level business goals into technical workflows, data models, and actionable, executive-ready insights.
Builder - You thrive in fast-paced, less-defined environments and have a proven track record of building and refining GTM processes.
Trusted Operator - You bring consistency, rigor, and credibility to forecasting, pipeline, and performance reporting
TimelyCare is a private virtual healthcare provider serving students, faculty, and staff at colleges, universities, and schools.
Visit company websiteJobs and hiring trendsUSD 110000-120000 yearly / year
Full-time
Senior · 5+ years experience
Remote
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