Sales Operation and Support Analyst

Reporting to the relevant Production Managers these positions involve general manufacturing and operative responsibilities pertaining to Electrical Switchgear assembly and/or associated product lines.

Responsibilities and Measurement Criteria with Time investment Needed on Each:

(This will describe the overall core responsibilities of the role, decision making responsibilities etc.)

• Onsite maintenance of Energy Management / Monitoring Systems to include but not limited to: PLC Systems
• SCADA Systems
• Metering Systems
• Server based systems

• Diagnostics, troubleshooting, and remediation of onsite issues.
• Drafting of service reports following maintenance visits.
• Remote support / corrective attendance on short notice to priority sites during critical system failures / doomsday scenarios.
• Development of upgrade plans to suit client needs.
• System modifications / upgrades.
• This role also has a customer facing element to it, so good communications and literacy/report writing skills are a must.
• Adequate training, both theoretical and practical, will be provided on a periodic basis in each appropriate segment of the industry

• 3rd level qualification in Electrical or Electronic Engineering/Computer related discipline

• Relevant experience in an Engineering / Manufacturing environment
• Familiarity with Energy Management / Automation Systems
• Knowledge and understanding in reading Electrical One Line Schematics
• Strong, demonstrable troubleshooting/fault-diagnostics skills
• Be efficiently organized and able to prioritize multiple tasks
• Experience with Schneider PME/PSO, Ignition and GridVis software or other similar Energy Management software platforms

Physical & Environmental Requirements: - (To be used majorly for manufacturing jobs.)

• None

• 95%