naukri
Sales Officer-Shipping Cargo
Choice International Forwarding Middle East LLC
Dubai, UAE
Mid
2 weeks ago
SalesBusiness DevelopmentCustomer Relationship ManagementMarket ResearchCRM SystemsCommunication
Free
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SalesBusiness DevelopmentCustomer Relationship Management
About the Role
Conduct market promotion, manage customer data, achieve sales targets, and maintain client relationships in the maritime shipping industry.
Key Skills for This Role
SalesBusiness DevelopmentCustomer Relationship ManagementMarket ResearchCRM SystemsCommunication
Responsibilities
- Conduct market promotion and business development activities to identify and acquire new customers
- Collect and maintain accurate customer information and update records in the company CRM system
- Develop new customer accounts and achieve assigned sales targets and KPIs
- Submit daily work progress reports and activity updates through email or designated communication channels
- Coordinate and participate in weekly client meetings with business owners, managers, and decision makers
- Establish and maintain strong relationships with customers and conduct regular follow ups
- Assist in handling customer complaints and ensure proper follow up until resolution
- Conduct weekly market and competitor pricing surveys
- Assist in following up on customer payments and account receivables
Requirements
- Experience in sales or business development, preferably in shipping or logistics
- Strong communication and interpersonal skills
- Ability to achieve sales targets and KPIs
- Proficiency in CRM systems and data management
Full Job Posting
Customer Development & Data Management
- Conduct market promotion and business development activities to identify and acquire new customers.
- Collect and maintain accurate customer information and update records in the company CRM system.
- Register valid customer data and maintain customer databases.
Sales Performance & Business Development
- Develop new customer accounts and achieve assigned sales targets and KPIs.
- Identify business opportunities and contribute to company growth initiatives.
- Implement sales strategies according to company requirements.
Daily Reporting
- Submit daily work progress reports and activity updates through email or designated communication channels.
Client Meetings & Support
- Coordinate and participate in weekly client meetings with business owners, managers, and decision makers to support business development efforts.
Customer Relationship Management
- Establish and maintain strong relationships with customers.
- Conduct regular follow ups with key clients to ensure customer satisfaction and long term loyalty.
Customer Service & Complaint Resolution
- Assist in handling customer complaints and ensure proper follow up until resolution.
- Conduct customer satisfaction surveys and analyze customer needs and behaviors to identify new business opportunities.
Competitor Analysis
- Conduct weekly market and competitor pricing surveys.
- Monitor industry trends and competitors’ strategies to maintain market competitiveness.
Accounts Receivable Support
- Assist in following up on customer payments and account receivables.
- Coordinate with the finance department regarding payment reconciliation.
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