Sales Manager

Role Overview

Schedule and Workplace

• The position is full time.
• The role is based at King Fahad Road in Riyadh, Saudi Arabia, and is not remote.

Education and Experience Requirements

• One pathway requires a recognized two-year degree in business administration, marketing, hotel and restaurant management, or a related field plus three years of relevant experience.
• An alternative pathway requires a four-year bachelor's degree in business administration, marketing, hotel and restaurant management, or a related field plus one year of relevant experience.

Sales Relationships

• Coordinate with external hotel sales channels to ensure sales efforts are coordinated and complementary.
• Build relationships with existing and new customers to generate future bookings through sales visits, entertainment, familiarization trips, and trade shows.
• Develop community relationships to expand the customer base and sales opportunities.
• Manage relationships with key internal and external stakeholders.
• Provide accurate and effective turnover information to banquet management.

Sales Activity Management

• Participate in sales calls with team members to obtain new business or repeat business.
• Support booking operations by preparing proposals, writing contracts, and producing customer correspondence.

Market and Revenue Development

• Identify new business opportunities to achieve individual and hotel revenue targets.
• Monitor competitors, economic trends, supply and demand, and other market conditions to guide sales activity.
• Identify the best opportunities for the hotel based on market conditions and hotel needs.
• Understand target customers, their businesses, concerns, and service expectations to provide effective business solutions.

Customer Service

• Support company service and relationship strategies to increase customer loyalty through excellent customer experiences.
• Provide customer service to increase market share and support company service standards.
• Interact with guests and obtain feedback about product quality and service levels.