SALES MANAGER LONG TERM
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Key skills for this role
About the Role
Responsible for developing corporate relationships, executing sales strategies, and enhancing guest experiences while maintaining brand standards and achieving targets.
Key Skills for This Role
Full Job Posting
Objective
Every Mercure team member is an “Heartists”.
An Heartists represents Mercure’s brand and
its values, at all times.
The Mercure Heartists will establish relationships and foremost, the
Mercure Heartists will deliver an exceptional guest experience and promote the French
Elegance.
Duties And Responsibilities
- Overcome the ‘location’ challenge and build Long Term and corporate segment base for
- the hotel
- Create awareness with regards to the hotel facilities
- Implement brand standards in all sales processes.
- Shift market share from the competition with specific focus on group segment
- Creates sales strategy for account penetration
- Executes sales strategy to achieve goals
- Develops contracts and correspondence, manages opportunity details and proactively
- develops customer solutions
- Works independently or centrally, depending on account, with corporate business travel
- segment to establish appropriate business transient pricing for assigned accounts
- Proactively communicates with key stakeholder group (General Manager, Director of Sales
- & Marketing, Revenue Team, Directors of Finance and Accounting)
- Works with Director of Sales & Marketing on account productivity, opportunities and
- strategic direction
- Maintains accurate and up to date account data and reporting using account management
- systems
- Sets a positive example for guest relations.
- Establishes clear expectations for customers and the property throughout the sales
- process.
- Transfers accurate, complete and timely information to operating departments at the
- property.
- Effectively resolves guest issues that arise as a result of the sales process; brings issues
- to the attention of property leadership team as appropriate.
- Participate in guest satisfaction review sessions to identify areas of improvement; takes
- ownership of results and shares recommendations to address guest service issues
- Create both awareness and develop loyalty through familiarization trips, site visits and
- presentations.
- Responsible for developing and maintaining close relationship with local convention bureau
- and tourist board offices.
- To assist in devising incentives for Real Estate, Holiday Homes or Corporate Key Accounts
- to stimulate business.
- Handle all incoming Long Term and Corporate generated by sales offices, pertaining to
- own defined segment or portfolio
- Implement and execute all sales objectives and action plans to reach and exceed set
- targets
- Prepare offer letters according to guest requirements and availability, according to
- company standards and selling strategy
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